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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by • Public Mobile
  • 298 Views
  • 5 replies
  • 1 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 16253 Views
  • 121 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 27266 Views
  • 184 replies
  • 27 Bravos

Resolved! Change Phone Number

I could find the area name for Mississauga when ask to select a local calling area. What is the local call area for the city of Mississauga which is one of the large city in Ontario?

mwei1688 by • Great Neighbour / Super Voisin
  • 877 Views
  • 12 replies
  • 0 Bravos

Resolved! Phone number being used by someone else

Apparently, this could be a porting issue and someone typed my number by mistake. Anyways, I got a text asking why I called them. Well it wasn't me. I checked on the public mobile usage history and there are no outgoing calls to the guys number. The ...

Unsuitable by • Great Neighbour / Super Voisin
  • 1676 Views
  • 9 replies
  • 1 Bravos

Resolved! Re: Alert Ready Test on November 17, 2021

Hello, for the first time in 2 years im not able to call my mom. Im getting a message: 6UC2 the number your calling is not in service.  My mom can call me but not the other way around. My son and my cousin are also with public mobile and are also get...

Mature44 by • Great Neighbour / Super Voisin
  • 1124 Views
  • 4 replies
  • 0 Bravos

Re: Transferring or Changing your Phone Number

Why when I change my phone number, I lose all my refer-a-friend rewards and reset back to $0 rewards? How to fix this? I've contacted CS agents 5 times and they are at a loss for words..

esproven by • Good Citizen / Bon Citoyen
  • 2731 Views
  • 63 replies
  • 0 Bravos

Resolved! Transfer of number from old provider to Public Mobile failed.

Hi, I'm new to Public Mobile. I just bought a phone and a SIM card from PM. I activated the new SIM card yesterday and wanted to transfer my phone number from Koodo to PM, but the transfer failed. It probably failed because my old phone is no longer ...

c-talbot by • Great Neighbour / Super Voisin
  • 837 Views
  • 10 replies
  • 0 Bravos

Resolved! transaction history

Hi there, New to Public Mobile! Can anybody explain the accounting method of the transaction history? The credit, debit, and balance columns don't make sense to me and I spent my working life in financial institutions!! Thanks!

GChall by • Great Neighbour / Super Voisin
  • 845 Views
  • 7 replies
  • 0 Bravos

Resolved! AutoPay Reward

I think I have been short paid one month AutoPay Reward, but the CS-agent disagreed.   Re: Ticket ID:205930-547 Payment / Transaction / Promo Issue B2013-A Here is my massage to the CS_Ageny: "Hi,Referring to the Transaction History in my account: In...

ET138 by • Good Citizen / Bon Citoyen
  • 1455 Views
  • 22 replies
  • 0 Bravos

Resolved! Automatic payment

Is automatic payment optional or imposed ? When signing up for a plan, the last paragraph under the heading of Automatic payment gives the impression that it's not optional.

Lawrence2 by • Great Neighbour / Super Voisin
  • 426 Views
  • 3 replies
  • 0 Bravos

PIN Activation problem

Hello guys I'm having issues activating my phone plan. I don't know the PIN that I am being asked to enter on the my phones home screen to activate the plan. I tried to enter the number that was on the Sim card but that didn't work. Any suggestions?...

Resolved! My sim card keeps giving me error

And when I try change password it will let me  and rest password  my question is the wrong one  I never filled out the question

Jay20 by • Great Neighbour / Super Voisin
  • 402 Views
  • 5 replies
  • 0 Bravos

payment with credit card

I didn't change anything on my account of Public Mobile. And my credit card works well. My phone was suspended yesterday with a message below: "Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has...

irene2021 by • Great Neighbour / Super Voisin
  • 711 Views
  • 8 replies
  • 0 Bravos

Resolved! Activated SIM not working

Hello, I received a SIM from Public Mobile and activated it yesterday (including a request to transfer my number from my old provider). Today my SIM is still not working. I believe this could be due to at least 2 things: My old SIM was not inside my ...

jello8 by • Great Neighbour / Super Voisin
  • 1005 Views
  • 7 replies
  • 0 Bravos

Public Mobile Payment Vouchers ... expiration?

I've purchased many of these over the years. But I usually entered the secret code to redeem them within hours, sometimes within a couple days because Self-Serve was being glacial or I just forgot they were in my pocket. I'd like to offer some as "gi...

Korth by • Mayor / Maire
  • 1025 Views
  • 9 replies
  • 3 Bravos

Are These Problems Exclusive to PM?

I should start by saying I love PM for their affordable, no-frills plans and simplicity—this is why I originally chose them. Secondly, I should mention I'm currently on the 3GB plan and my phone is the Ulefone Note 9P. And finally, I should mention P...

Keskin by • Good Citizen / Bon Citoyen
  • 1319 Views
  • 21 replies
  • 2 Bravos

Samsung S7 status bar showing provider?

Is there a way for provider's name (PM) to be shown on Status Bar on Samsung S7?It will be helpful to quickly know when phone is connected to network having PM name there and not looking for tiny signal symbol.

Meow by • Mayor / Maire
  • 819 Views
  • 15 replies
  • 1 Bravos

Resolved! Fake calls

I am getting fake calls for my number that I am called them

satinderB by • Great Neighbour / Super Voisin
  • 773 Views
  • 11 replies
  • 0 Bravos

Resolved! How can I cancel autopay when out of country

Hello, Anyone know how I can cancel autopay on my phone, when I'm out of country without service and cannot get a confirmation code to set up an account? Is there a phone number I can call? I created a support ticket, but it's been more than a week w...

crtraveler by • Great Neighbour / Super Voisin
  • 715 Views
  • 8 replies
  • 0 Bravos

Resolved! Receiving SMS overseas

Does the Public Mobile plans include receiving SMS messages overseas, specifically in the Hong Kong/China area?

Wholecloud by • Good Citizen / Bon Citoyen
  • 1176 Views
  • 4 replies
  • 0 Bravos

System time slow by 1 minute

So weird....starting this afternoon I noticed that the time on my phone is 1 minute slower than everyone else on other networks I have been texting.  I checked current time and indeed I am 1 minute behind.  I checked to make sure time is set to autom...

Scotty2 by • Great Citizen / Super Citoyen
  • 940 Views
  • 22 replies
  • 0 Bravos

Re: Beginner’s Guide to the Community

Hi, I've been using Public Mobile for a while now, and I have a complicated issue that I would like to bring to the attention of a customer service representative. There is a bank employee who I am the client of, and is currently helping me resolve a...

EthanWang by • Great Neighbour / Super Voisin
  • 398 Views
  • 2 replies
  • 0 Bravos
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