how to get help from live person Customer Support Agent

[gala]

I need live person to talk with - Customer Support Agent

Just created account for my daughter and got error 820, the money is charged but account is not created or something similar

[gala]

Thank you!

[Handy1]

@gala  Here’s the link to the update about the delay support is having 

https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issue-Slower-Response-Times-fro...

[Handy1]

@gala  Just keep a eye on your community in box for there reply . Unfortunately I know there’s been a longer than normal wait today . You can use this link to your community in box also 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[gala]

Thank you. I don't know anything about steps here. I was entering credit card details and clicked on next and got message "Oppss!" with error number 820. I submitted ticket. Waiting, but don't know on what.

[hTideGnow]

HI @gala 

sorry, would have to wait at this time

Usually agent replies within 2 hours, but today might take longer :

https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issue-Slower-Response-Times-fro...

[gala]

I submitted the ticket. What is the next step?

[hTideGnow]

HI @gala 

are you at step 6 of 6? or you just complete the activation on the browser and trying to login to the app ?

and you are activating physical sim card or eSIM?

You can submit a ticket with CS agent and they will reply via Community inbox and try to help with the activation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1 · Accepted solution]

@gala  Sorry no live support . You need to engage support private message 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437