how do I get support from a person?

[MD84]

The web site won't accept the change to my sim card. I cannot update. The robot told me to sign up for community to get a ticket. I signed up and all I got was this page. Where do I go from here?

[hTideGnow]

Hi  @MD84   is that a brand new sim card that was never used, never activated?  All sim card can only be  activated once.  

did you got an error right after you enter the sim card number?

[Dunkman · Accepted solution]

@MD84 

Usually need 2FA to change SIM card.  Ie. email or text confirmation.  

Here is some more information on changing SIM card (relevant part on bottom of page)

https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

You will need to contact customer service agent (CSA):

Submit a ticket for CSA help. 

https://www.publicmobile.ca/en/on/chatbot 

Type: SIM card swap  

Follow the prompts to submit ticket.  

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours.  Check your private message inbox (envelope in upper right corner of website).