09-03-2022 09:55 AM - last edited on 09-04-2022 02:59 PM by Dunkman
The web site won't accept the change to my sim card. I cannot update. The robot told me to sign up for community to get a ticket. I signed up and all I got was this page. Where do I go from here?
Solved! Go to Solution.
09-03-2022 03:22 PM
09-03-2022 10:18 AM
Hi @MD84 is that a brand new sim card that was never used, never activated? All sim card can only be activated once.
did you got an error right after you enter the sim card number?
09-03-2022 10:04 AM
Usually need 2FA to change SIM card. Ie. email or text confirmation.
Here is some more information on changing SIM card (relevant part on bottom of page)
https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud
You will need to contact customer service agent (CSA):
Submit a ticket for CSA help.
https://www.publicmobile.ca/en/on/chatbot
Type: SIM card swap
Follow the prompts to submit ticket.
CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).