PM not cooperating with a port out.

[Frannybear1]

I need a CUSTOMER SUPPORT AGENT!  I am trying to port out my number and my new company cannot get info from PM. I gave my account number as found on my contract, my IMEI number, etc, but am not getting the TEXT! Now I have been asked to do a manual port out but connot contact PM.  ALSO, I cannot get into myaccount, and changing my password is not working. EVERSAFE sends me into endless loops.

[BKNS27]

@Frannybear1 

Is your PM account still active? It needs to be active to port out and your PM SIM still works to receive the porting text request.

[eddieO]

@Frannybear1, to contact an agent use the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Keep an eye on your inbox for a reply but it could take around an hour depending on how busy they are. Look at the top right corner for the envelop icon, that's where you PM messages are