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roming in US

Igorreentov
Good Citizen / Bon Citoyen

I have US talk roming and "no service" message 

I'm in Fairbanks Alaska

1 ACCEPTED SOLUTION

Accepted Solutions

hTideGnow
Mayor / Maire

HI @Igorreentov   if you still unable to use the roaming but have Wifi around, download  VoIP app like TextNow and Fongo to make calls for now

 

If in the end, you cannot use it at all, open a ticket with PM and they will cancel the add-on and put the money back to your account

 

View solution in original post

19 REPLIES 19

softech
Mayor / Maire

@Igorreentov   there have been many complains about roaming problem in Alaska lately.   

which city are you now at?

 

Try to manually change your network to AT&T and T-Mobile (see if you see it on the list).  You have to pick one of them to get the roaming service 

hTideGnow
Mayor / Maire

HI @Igorreentov  you sure you completed both steps:

 

A: Purchasing Add-Ons is a 2-step process:
You will need to add funds equal to the amount of the Add-On to your account.
Then, click on ‘Purchase Add-Ons’ on the Overview page.

darlicious
Mayor / Maire

@Igorreentov 

Your only option is At&t. It is unlikely voice services will work. Which US Roaming add on do you have?

 

@softech 

T-Mobile has no network in Alaska.

@darlicious   T-mobile does  have some coverage

 

softech_0-1656694288523.png

 

 

With the recent complains about coverage in Alaska, I wonder if they had more 3G area for both AT&T and T-Mobile.  Now with 3G shutdown, they left with very minimal coverage in that state

darlicious
Mayor / Maire

@softech 

Lol....I just realized my reference was from 2019!😀

hTideGnow
Mayor / Maire

HI @Igorreentov   are you going to be there long or just a day here and there from cruise?

 

Find a T-Mobile or AT&T store and ask for help. 

@darlicious  you see there is a Heart in the T-Mobile coverage map in Alaska?  LoL

 

A very romantic provider

hTideGnow
Mayor / Maire

HI @Igorreentov   if you still unable to use the roaming but have Wifi around, download  VoIP app like TextNow and Fongo to make calls for now

 

If in the end, you cannot use it at all, open a ticket with PM and they will cancel the add-on and put the money back to your account

 

darlicious
Mayor / Maire

@softech 

T-Mobile service in Alaska is roaming on either ACS or CGI.