not working roming

[taewoo]

• I made another payment in a hurry because the add-on roaming was not working, and I don't know what it was, but it worked. Please refund the other fee.   

604 xxx xxxx

Edit by Dunkman: removed personal information

[hairbag1]

@taewoo 

make sure to enabled Roaming in the settings of your cell.

As for refund..click the orange bubble on lower right side of page to start process of Customer Support...don't ask for refund, ask for credit to your account instead,

[Chalupa_Batman]

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@taewoo wrote:

• I made another payment in a hurry because the add-on roaming was not working, and I don't know what it was, but it worked. Please refund the other fee.   

604 xxx xxxx

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Hello @taewoo 

Please remove your phone number. These are not private forums.

If you want a credit back, you need to log in and create a ticket.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.