Login Issue

[emoose]

My account has been suspended and I cannot access my account to change my payment method.  The email address I had been using was deactivated.

[BKNS27]

@emoose 

Your email is only used as login ID even if it is deactivated so you can login with the correct password.

Try Forgot Password. If that didn’t work then contact a CS_Agent by clicking on the Chatbot and type in Submit a Ticket to help you access your account.

In the meantime, you can purchase vouchers to restore service. You can purchase vouchers at 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples and dial 611 and enter the voucher number.

[Chalupa_Batman]

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@emoose wrote:

My account has been suspended and I cannot access my account to change my payment method.  The email address I had been using was deactivated.

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The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Yummy]

You have to open a ticket through chatbot and as agent to assist you.