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Network is out of service

Frah2022
Great Neighbour / Super Voisin

Cannot connect to Public Mobile no overdue payment 

3 REPLIES 3

esjliv
Mayor / Maire

@Frah2022  -  were  all your services working okay before? 

Can you log into My Account, or call 611 from your device, to check the status of your account..is it Active or Suspended?

 

If Active,

  • toggle into and out of airplane mode
  • perform a Reset of the device's Network Settings

 

If services still don't work if you can try your sim card into another phone, check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/ 

MH01
Good Citizen / Bon Citoyen

reboot your phone , go to SIM card management to activate your Public Mobile card.

softech
Oracle
Oracle

@Frah2022 which city and province you are at??

 

You try reboot the phone?  Maybe if  you have another phone , try your PM sim card there 

 

And any error on the phone status on top?  

 

Try changing to 3G only and see if it connects 

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