Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This login issue exists a few weeks, whatever browser I use, I couldn't login.
I ran out of data, and was advised that I cannot renew my grand father plan - which is a prepaid plan? CSR Tony advised:After checking, we saw that you are on a grandfathered 90-day plan, which is set to renew on 10.04. Please be aware that grandfa...
I cannot remember the email to my account and 611 doesn't allow you to speak to a real person!! How do I get it my email???
My plan renewed yesterday and my cellular data is not working ? Can’t get ahold of anyone to find out why ?
Just want to let everyone know that the US add on works maybe 10% of the time. I tried to get a refund and PM said T Mobile has us on the 2G network when we go to the states and that doesn't really work. They will not refund you for the terrible to n...
My phone number is an ontario number but I live in Alberta. When my account renews it charges me taxes for Ontario not Alberta. How do I change this?
Hi, I'm having trouble understanding what's going on with my data usage and my add-on usage... All my 1024 Mb of data seems to be already used for this cycle but none of my add-on data has been used... I bought 1024 Mb in add-on data and none of it h...
When we signed up for PM we got a 2GB monthly bonus. I logged in today and that bonus is no longer showing up in my account. Any idea why? Are they time limited offers? We did sign up about a year ago but I don’t remember anything about limitations o...
I can't recieve calls and when I call someone it shows up as private number, when someone calls me it says 5um1 this phone number is not set for incoming calls blah blah blahWhat is going on?
I’ve been trying to access my account for the past 3 days. It keeps asking me to verify my account by entering a 6 digit code. Unfortunately the email/link/code isn’t actually being sent to my email and I’m not sure how to properly receive it. It suc...
I logged into my account with the email and password on file, its requesting to verify me! and sending a code to the email on file,, problem is that the email on file is no longer valid and I can not get into my account to change email and stop the...
Right now I still have a plan with 3g speeds for data and I was looking into switching to 4G so its faster and I was just wondering if anyone knows if you lose the add-ons that I have on my account?Over the years I was given these add-ons, I've still...
It has been 2 days since I paid for a pre paid plan. I am unable to get incoming calls. When someone calls my number, I get a 5um1 error. How do I get a refund?
Subscribed to the Public Mobile service a few days ago. Ported number from PC Mobile. The porting worked OK, and the service worked fine for both in/out calls/messages and data. This morning however I found that the incoming calls/messages stopped wo...
I went to US on July and brought a 2G data add on but it did not work. I was not able to connect to wifi during my trip. how can I ask for a refund?
Trying to deal with this corporation is a night mare for this visually impaired person.I guess I'll just have to turn it over to the Disability Ombudsman.I hear they are wonderful people to present issues to.
To whom it may concern, I made the mistake of buying talking in the US believing it had data and was wondering if it was possible of getting a refund. I haven't and don't plan to use the US minutes. Please advise. Sincerely,-Amanda
Update 9/19: My service is restored finally!! CS Agent escalated to tech support yesterday 9/18 (no follow-up since then) and just discovered now it's working again. So those of you still without service, here's hope yours will be fixed soon too!! Or...
My account is suspended even though I already paid for the plan Sep 17, 2022 Credit or Visa Debit Top-Up Credit $25.00 Sep 15, 2022 1GB at 3G Speed Debit -$15.00Sep 15, 2022 30-day plan Debit -$10.00 Sep 15, 2022 Credit or Visa Debit Top-Up Credit $2...
My SIM card Registration and verification failed.
Hi, I'd like to change my email, but I didn't find this option in the Profile section.Could someone help me on this? Sincerely, Fabiano
I’ve been trying all day to get someone to fix my issue. I have had some private email communications with different tech’s. But seems I’m getting the run around. Verifying my account with each email. But no help in solving the issue. The last email ...
How do I change an email address, I went to “edit profile” and it gives me options on changing address, sim, 4 digit pin but I can NOT change my email address. Please help me, I’m going to lose my mind
Lost mobile phone service when telus deactivated landline to take it off billingmobile phone and transferred number had been working well for a monthmobile line is dead and can not call out of get incoming ca
Hi! Yesterday I set up a scheduled renewal for my plan today as I wanted to go back to a lower data plan. Now today I have no service. I can call out but cannot receive calls or texts or get on the internet. please help! I need my cell for work purp...
On iPhone11 Pro Max. No data and no text but voice works. Changed APN from isp.mb.com to sp.mb.com with no difference. Network reset did not work either. Tried different phone and same so looks like account issue? Thanks for your help in advance!
I would like to change my credit card number register in my account so the paiment can pass automaticaly. What'S the procedure ?
I switched to Public Mobile back in July and when I signed up I used the promo code '12MONTHS2GB' to get the extra 2GBs of data for next 12 months. My regular plan is just 1GB of data, so with the promo I'd have 3GBs in total. The past 2ish months I'...
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