Public Mobile having trouble transferring your number. Looks like you entered an incorrect ESN/MEID

[szhang]

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

No one reached out to me and the URL to the virtual assistant does not work. How can I resolve this?

[szhang]

That worked. Thank you! Hopefully I hear back soon.

[Phil_Adelphus]

@szhang   Try cutting your message from the text box and then pasting it back in.  That usually fixes the HTML problem.  

[szhang]

Strangely enough, I'm unable to send a message to them via private message with my old account number as I get the message:

Correct the highlighted errors and try again.

• Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

[Jon14]

I had this exact issue when porting over. Send a DM to @CS_Agent and they will help you out. I sent them my old account number and it worked