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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2268 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3858 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34263 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45934 Views
  • 182 replies
  • 30 Bravos

Resolved! Plan - Promotion

During Black Friday this promotion was going on : $20 off for 15 months on the 55 $ plan. I did put the code, and it did confirm the 20$ off for the next 15 months, but I just got billed my first bill and it still charged me as if I had the 55$ plan....

Joseeb07 by Good Citizen / Bon Citoyen
  • 1308 Views
  • 10 replies
  • 0 Bravos

Resolved! Problem getting the new $5 for 5 month refer-a-friend reward

I successfully referred a friend yesterday. According to the current PM policy, each user can refer a friend to get $5 for 5 months before Dec 12. However, I am not seeing this credit in my account. Does anyone know what is going on here?

SallyHao by Great Citizen / Super Citoyen
  • 665 Views
  • 5 replies
  • 0 Bravos

Resolved! Problem getting holiday reward

I received an email from PM two days ago saying that all current and new PM users will be getting data, text, and calling rewards during December. However, so far I have not received the text message from PM regarding that. I wonder did any of you ex...

SallyHao by Great Citizen / Super Citoyen
  • 624 Views
  • 6 replies
  • 0 Bravos

Driving through the eastern U.S.A.

Can someone please assist me with the following. I will be driving through the USA crossing at Montreal, PQ and crossing back to Canada at Houlton, ME tomorrow and returning the same way this Sunday. My current plan consists of the following.15 GB Da...

3101fries by Great Neighbour / Super Voisin
  • 881 Views
  • 8 replies
  • 0 Bravos

Why can't I see what I type in PM?

Trying to correspond with CS is frustrating with the PM system. I can't see the characters I'm typing until I finish a word and hit space. And I'm a lousy phone typist at the best of times. Typing in the forum I can see each character as I type.Is th...

Chanah by Model Citizen / Citoyen Modèle
  • 415 Views
  • 1 replies
  • 0 Bravos

Resolved! My account is locked out and phone deactivate.

My account is locked out because i accidentally hit the back button when I was doing two way authentication.   I tried it on another phone and got locked out completely.  How can customer service reach me so i can change my credit card info to reacti...

eddieau by Great Neighbour / Super Voisin
  • 578 Views
  • 4 replies
  • 0 Bravos

login failure

I have attempted 3 times and finally login. Then go to rewards, could not login - always failure

swang22 by Great Neighbour / Super Voisin
  • 369 Views
  • 2 replies
  • 0 Bravos

Resolved! Login

When I try to login in, it keeps giving meEmail or password is incorrect. Please try again, or reset password.I did a reset password and tried to log in, gives me the same.

mcallist66 by Great Neighbour / Super Voisin
  • 1613 Views
  • 17 replies
  • 2 Bravos

Resolved! Why do people think I’m stretching the truth about PM

Pm plans are by far the unbeatable best to be found anywhere — at coast to coast across Canada. When I tell people about PM plan pricing and features  I get the feeling that they think what I’m telling them is too good to be true..  Can anyone on thi...

Tsawwassen by Model Citizen / Citoyen Modèle
  • 886 Views
  • 6 replies
  • 4 Bravos

Signing in problem.

When I try to sign in, it says : System error. Please try again.  I tried reseting my password. I does confirm my new password, but when I try to sign in to my account it says the same error.  Please help.

Joseeb07 by Good Citizen / Bon Citoyen
  • 2000 Views
  • 21 replies
  • 3 Bravos

Resolved! account changed - what happened

In August 2020 I signed up for a $40. a month plan and was happy to paying $40. UNBEKNOWNST to me, the  plan changed in October, 2022 to a $15 plan. How can I find out what happened? Is it worth my looking into what caused the change or should I just...

teacherron by Good Citizen / Bon Citoyen
  • 909 Views
  • 6 replies
  • 0 Bravos

Resolved! Lost my phone.

I have lost my phone. Can it be found with my Public Mobile phone number?

Gabyg1 by Good Citizen / Bon Citoyen
  • 946 Views
  • 5 replies
  • 0 Bravos

Incoming call straight to VM

Hello, My apartment buzzer usually calls my phone but for some reason it now just goes straight to voicemail. My phone is on and off silent mode yet when I try it doesn't even call. My building manager has confirmed that the buzzer is working so it m...

smncaux by Good Citizen / Bon Citoyen
  • 769 Views
  • 4 replies
  • 0 Bravos

Resolved! 20GB FOR $35 PLAN

Hello, I wanted to get 20bg for $35 for 15 months plan, ordered sim card from the website, today it arrived, but the plan is no more. Can I still get that offer? Took some time till they delivered sim card and I was sure I could join that plan. Thank...

pooochiny by Good Citizen / Bon Citoyen
  • 1424 Views
  • 16 replies
  • 1 Bravos

Resolved! Is the $25 promo targeted?

A couple of weeks ago received a text from PM with a refer a friend  offer of $25 given at $5/month in addition to the standard $10 referral bonus.  I have deleted this text and now wonder if it contained a code or if it’s a general offer to all. 

Tsawwassen by Model Citizen / Citoyen Modèle
  • 993 Views
  • 9 replies
  • 0 Bravos

Resolved! Trying to port in from Freedom

Hi! I re-signed up with a temporary number a week ago. Now I'm trying to port my number in from Freedom and it won't let me type the "DBC" part of the Freedom account number into the form. Anyone know how to make this work?

ben10nnery by Great Citizen / Super Citoyen
  • 619 Views
  • 2 replies
  • 0 Bravos

Resolved! Phone Numbers

I currently have three different phone numbers with PM but when I log in I only see the one. What do I have to do to see the other numbers associated with my account?

RounderP51 by Great Neighbour / Super Voisin
  • 723 Views
  • 6 replies
  • 0 Bravos

5 x $5 RAF Dec 1 2022 through Dec 12 2022

I just read the real fine print!! Just would like to clarify and ask any one of their thoughts/advice as well. 2 $25 Refer-a-friend bonus will be applied as a $5 monthly credit for up to 5 months, as long as both the referrer and referee remain activ...

Resolved! cannot log in

was able to change password, but still not able to log into account, any suggestions

dale-michelau by Great Neighbour / Super Voisin
  • 733 Views
  • 6 replies
  • 0 Bravos

Resolved! 40/month plan and refer-a-friend $5 bonus

Hello I was hoping to take advantage of the $5 refer a friend bonus for the 40/month 15gb plan, but I can't find it anywhere. Where is a link to that? My friend would like to sign up today if so.  THanks

whererusteve by Great Neighbour / Super Voisin
  • 618 Views
  • 6 replies
  • 0 Bravos

Resolved! texting problems

I am in Mexico and can't seem to send or receive any texts

CH4woody by Great Neighbour / Super Voisin
  • 523 Views
  • 5 replies
  • 0 Bravos

Resolved! Internation minutes

I added 300 International minutes onto my account on 11/28/22 but they have not been added. When i try calling the UK it says i have no minutes left.

LIMEY28 by Great Neighbour / Super Voisin
  • 993 Views
  • 8 replies
  • 1 Bravos
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