[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
does changing my suscription plan affect my rewards
hi i submitted a ticket and haven’t heard back, so just in case it didn’t send, let me ask again here. if i were to change suscription plan, will i loose all of my rewards such as the 2$ off loyalty, 2$ from auto pay and 2$ refer a friend?
text messages from public mobile
I used to receive text messages from public mobile alerting me that I should have money in my account because they will withdraw money soon for the next month. However, I no longer receive these texts. Any idea how I can receive these messages again?
International roaming
I am traveling to mexico for 4 days and would like to use my current sim. Is there roaming available for international calls/messages outside USA?
Can't confirm/validate phone to set up account properly. @CS_Agent
I am just switching from another provider to public Mobile. I have confirmed my email account many times, but when I go to confirm the phone number I never get a text. I can receive texts and calls to my phone, but I can't set up my profile or do any...
Resolved! will plan prices subject to change
Hi, just curious if when I'm on this plan, am I locked into this price plan or can it be subject to change? I like this price and would like to stay on it for possible. Also for future promos are we also allowed to switch plans if it's better? Thanks...
Resolved! eSim Activation
Hi there,I recently signed up for a plan and went with eSim. I paid for the plan and went through the steps on the app for activation and then it is stuck on "activating..." for longer than 30 minutes now and is on SOS. It already said something abou...
Resolved! Black Friday Deal
Hello, I am currently on the 4G deal with legacy rewards. I was looking into the Black Friday deal for $34 a month for 20 GB of data. I had two questions regarding the deal-If I switch, do I still keep the legacy rewards and continue it?-Is this a 90...
Re: U.S. Roaming
HelloI need to know how much is the cost per day of roaming in eeuu. please?
Resolved! Confirm Promo change
Subscribed to change my plan to the Black Friday 5G 20GB promo but I' unable to confirm the change.
Resolved! Referral code
I forgot to use my friends referral code when I ported my number to public mobile, can I apply it retroactively?
Issues porting number
The sim was deactivated prior to the sms message and the 90 minute period passed. I need assistance in completing my number port.
Can I reverse to my previous reward system
I have been staying with PM for more than 5 years so received loyalty reward for $5/month plus automatic payments reward for $2/month plus friends referral award. I updated my plan this week but thought I must enrol in the new point system before I c...
How do I disable the Voicemail feature?
Hello, I just recently joined the $34 20GB/month plan.How I can disable the voicemail feature completely as I don't use voicemail at all?
Resolved! Unable to complete activation setup until tomorrow
I purchased an iPhone 15 Pro Max and got notification that it was delivered today but I wont be able to get to it until tomorrow due to driving back. I preemptively setup a BYOD plan with the $40 for 40GB but realized that I need to have the phone wi...
Referred code discount not applied
Didn’t get refereed discount if $10 when I was referred by a referred code.
Trouble porting
I’m trying to port a number from zoomer wireless (on rogers) but I received a text message from public saying that my IMEI number was incorrect. How do I go about fixing it? Thanks!
Trouble porting number from Fido
I entered the wrong alternate phone number in case my transfer from Fido has issues so I stopped the transfer. How do I initiate a transfer again?
Resolved! Provided incorrect IMEI number
Hello dear customer support,How do I correct the wrong IMEI number provided while setting up.Need help ASAPThank you
Resolved! trouble downloading public mobile app
I want to switch from Telus to Public Mobile to make use of the current Black Friday deals. I've purchased the subscription and am ready to activate the eSim. I'm told I have to "Complete your activation through the Public Mobile app." But when I go ...
Help, would you switch?
Hi looking for info and advicecurrently on old plan$120.00/ 90-DAY12GB Data90-day planUnlimited International TextUnlimited Provincial Talkwith these rewardsas well as a number of holiday addons and extra international mins.Would I keep all my discou...
Cannot transfer number from CTExcel
Hello, I’m trying to port in my number but my current service provider is not on Old Service Provider list. Since I have already paid the Public Mobile monthly fee, is it possible to issue a refund? Thank you!
Resolved! travelling to Cuba?
Hello so i havent left the country since ive been using PM, im heading to cuba in a few days and was wondering a few things?1) does PM work there?(from what i read it doesnt? thats fine i dont want coverage lol)2) does everyone still just leave there...
Loss of Account Access/Ability to use Sevice
Hi, my nephew recently lost the ability to use his phone. It’s saying that he does not have a US roaming package, however, all calls are being attempted from Canada. He also lost access to his account because his password will no longer work so we ca...
Phone number hacked?
There is a number being called from my phone that I do not know. This has happened several times in the past months but only shows on my account history, not from my phone. What should I do? I have changed my password now but is there something el...
Special offer
I did not receive a text regarding the 5gb special offer for $25 but would like to sign up. My family received the text.
Resolved! Is autopay disabled after transferring to another carrier?
I just transferred my account (phone number) to another carrier. I just realized that I did not turn off autopay before doing the switch. I can no longer access my account to turn it off. Is autopay disabled automatically in this case?
Can't receive incoming calls
My number hasn't transferred over from my old carrier yet. Do I have a temporary number until then? I can make calls.
OTP
How do I change my OTP from SMS to email verification?
Resolved! Black Friday offer
Hey everyone! Hope everyone is well & staying warm out there! I am seeing this offer & wondering if I should switch to this Black Friday offer. For more context, I have the $40 -- 30 gigs, 5G plan and if I switch to it, when will it be activated, as ...
Resolved! UNSUBSCRIBED OCTOBER 25 2023
I unsubscribed from this plan on October 25 2023 and I was charged for November service and the account shows as subscribed again. Please advise how to proceed with getting my $$ back and that you will be going in to unsubscribe effective October...
