Selected physical SIM but switch to eSIM

[Doona]

I selected physical SIM during sign up process but I want to switch to eSIM to speed up the activation process so I can port my number before the end of my billing cycle from other cell phone provider. Is this possible?

[Doona]

Update for anyone else reading this afterwards: Connected to a CSR, and response is use a different email to sign up because system doesn’t allow changing it at this point.

Or purchase a SIM card to activate immediately and when the mailed SIM arrives, sell or gift it to someone.

[kb_mv · Accepted solution]

@Doona That's a question I have not seen here before. Best to contact customer service at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edit spelling