Porting number from Lucky mobile to Public mobile

[Jackie13]

Hi can someone help tell me or explain how to port number from Lucky to Public

Thanks

[BKNS27]

@Jackie13 

The steps must be followed in exact order:

- Make sure your old SIM is active so don’t cancel service with them.

- Purchase a PM SIM from Amazon ($4.99), Canadian Cell Supplies ($6.99) or pick one up from Telus/Koodo store ($10.00).

- Download the PM app on your phone to activate the SIM. Use the old account number and not the IMEI to avoid issues. Complete to step 6.

- Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.

- Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.

- Power off the phone once porting is completed then switch to PM SIM and power on your phone.

That is it…what steps did you missed?

If all steps are followed, there could be provisional/backend issue with the SIM so contact a CS_Agent to fix at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[publicrocks641]

Stay with Lucky don't go to Public you will regret it big time 

[Phil_Adelphus]

@Jackie13   There are instructions for porting here:

https://www.publicmobile.ca/en/on/get-help/articles/transfer-your-number 

When it asks for the old carrier account number or the IMEI it's safest to give the account number since the IMEI seems to cause problems for some people.

[dwh1]

@Jackie13 Are you asking because you had a problem, or because you want to know how to do it in general?  If it/s the former, you've got answers for that here. If it's the latter, you sign up for Public Mobile using the app (not know - they're having major site issues today), at some point it will ask you if you want to transfer your number, and you give it the number and carrier you are transferring from, your old account number or phone IMEI, and the request goes in.  Then your old carrier will send you a text asking you to confirm the port - you have to reply in the affirmative within 90 minutes.  Note: you need to keep your old SIM card in the phone through that process so that you can receive the text.

After that, your port should be done and your phone should work on PM. You might need to reboot the phone first, and of course you can then remove the SIM card.  If there are any problems, you can call that porting assistance phone number.

[Joren]

Hi, can you send me the number too please?

[softech]

@Jackie13 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed