Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can I proceed to make a call to USA please?
Hi, I opened an account for someone visiting from abroad for two weeks. Now I noticed that Public Mobile has deducted $50.40 for three consecutive months even though my visitor only used the card for not even two weeks. Please let me know how to get ...
Hello, I received a spam voicemail on my samsung s22+ and promptly deleted it. The only problem is that the notification is still appearing at the top of my phone saying I have 1 new voicemail even though I currently have nothing in my inbox. I have ...
Hello, Am in the States, paid $30 for some data, talk and text and its not working! Help!
I have autopay which has always worked fine and credit card is current. However, May payment was not charged and my phone is not working. Help!
Hi, any idea that I couldn't receive the SMS code verification in some instances such as my CRA, and other social media platforms? My plan is definitely compatible with the concern/inquiry above? Any help or lead would be much appreciated! - CHRIS
Can only access My Account Page other pages give me 404 error.Looks like the page you are looking for is unavailable or undergoing maintenance. (Error Code : 404)
I updated my CC information yesterday. My next payment is not due until May 15, so everything should be ok... I cannot call out. No payments have been missed and my Data plan is not maxed out.
Hi, I have 1000 international minutes. Can I call Budapest? I tried the Budapest number and it wouldn't go through. I tried this number with and without the zero that's in brackets. Any suggestions? Thx.+44 (0) 1323 674***
Why is my bill so high
I was in the US last month (Seattle) and thought I could send a text message back to Canada (as I had International Texting in my $15 plan). It didn't work. Received a text message from 611 (Public Mobile) saying: "Sorry, your plan does not include s...
I accidentally deleted my Community log in info. It will allow me to change my password but not to retrieve my username so I cannot log in. I created a new Community account under a secondary email, but when I try to change the email back to my prima...
What is best way to follow up?
Hi! I haven't been able to make any calls for a couple weeks now. I can receive text messages and my data works fine. I've restarted my phone multiple times but the problem still persists. Would love some help. Thanks!
Does the 1000 minute US long distance add on have an expiry time.
A thread about this was started 2 days ago.
Hi Everyone, I have multiple dates over the summer where I am taking vacations over to the US and am looking for some suggestions of which Add On will be the best for me. Each vacation is within 10-12 days at a stretch. Basically I am hoping for unli...
Ordered my SIM card online 10 days ago.Whereis it please
I cannot figure out how to do this. PM doesn’t seem to allow you to do this. The question has been asked many times before.
i got a notificaton from public mobile that i used up all my data, so i went to check data usage and found some weird things: firstly, i am unable to go back in my usage history for more than 10 days, no matter what filter i put in. and second that i...
Anyone else having issues with data? Myself, my daughters or husbands data hasn’t been working for the past few hours.
My cell service keeps dropping,can't make calls or send texts,it'd been happening now off and on for awhile
I did not receive sms message from bell to approve transfer. I need an agent to resubmit request to Bell
Good Morning,Can you please enable VOLTe on my plan please. Thanks,fgkhan
I just updated my payment method. When can I expect that my cell service will be reactivated?
Hello, I need SIM card with the same phone number since my SIM Card Crashed not working now.Please send me to my address.XxxxxxxxxxxxCanada
I have mobile data set to on but I cannot get a connection and I have plenty of data left. Is there another setting I need to set?
Am I the only one who has an issue with cellular data?Wifi and mobile are working as usual and but the cellular data hasn't been working since in the morning.Is it already known issue? or what I can do to activate it?(Tried to restart my phone and tu...
Why are my rewards not going towards my bill every month ?
How do I find my PIN no.?
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