Get Support

Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I switched from Koodo Prepaid - now I have 2 phone phone numbers...

I swtiched from Koodo Prepaid. Something in the transfer went wrong... On my online Public Mobile account it says my phone number is my old Koodo number. My Koodo account is closed. But on my phone, I have a new number showing as my phone number ...

Resolved! International Bonus Minutes

So apparently I've accumulated two different sets of international bonus minutes from past Christmases or something. Since there's no "help" button next to them, I just wanted to clarify what I think I understand for their use. (the points program ...

Resolved! Having problems again with MMS

Hi,Since yesterday, I have been having problems with messages coming from iPhones. It happened to me a while back, and I had to change APN settings. Have they changed again

Going to America tomorrow and I’m so confused by my current plan

Hey all, I see this question has been asked before but I see conflicting info in the answers. I’m going to the states tomorrow and I currently have the plan that says “Unlimited Canada-US wide minutes and messaging plus unlimited international text a...

Resolved! Promo Code

I registered for a plan yesterday, on September 30, 2024, but I forgot to use the half-price promo code. The code is AMZ4T2X7M. Can I still use this code today to get a half price?

Resolved! Can't seem to pay

I'm just trying to pay for my subscription for the month as I'm unable to make calls but there's no option to pay my subscription right now, any help with this would be appreciated

Us talk and text

I am unable to connect to a network. I have turned my phone off and on numerous times I’ve already wasted the first of 15 days I paid for

Ported Over, SMS does not work, iMessage fails verification

Hello,I ported my number over last night, it’s been about 12 hours and I cannot receive SMS messages (I don’t receive 2FA messages) and my iMessage fails to verify my phone number. I reset my network settings, turned iMessage and FaceTime off and res...

Can't log in

For some reason my payment this month didn't go through and my kids phone stopped working. I can't log in as it says user blocked.

double charge August 20th

I was double charged August 20. How do I get a refund or credit?

regarding my plan and add on balance

Hi After My 100 minutes are over, I was not able to use my add on balance of 500 minutes. Then I paid 5 dollars for another add on and now my new balance is 500 minutes, but I lost all the previous add on balance. Can I get that balance back please. ...

Connection issues

I recently made a new account however, it's trying to send me a verification code and is saying I'm not connected to the network when I try to make a call so no code comes in HELP!

How to increase number of rings iPhone 14?

How do I get my iPhone 14 to ring longer before going to voicemail?It rings maybe 3 times and goes to voicemail, this is unmanageable for me and really unsafe. I ran across the room, slipped on the rug, tripped on the cat, fell into the coffe table, ...

$2 discount for autopay

Hi, I am old customer, used to get $2 autopay discount, but have not got it for several months now. Can you please help? I do see I have reward points collected, is there options to chose autopay discount of $2 instead of reward points? Thanks very ...

Resolved! Questions before switching to Public Mobile

Hi Folks,I am thinking of switching to Public from Bell (PREPAID) as I see there is the on-going 50% discount for 3 months.I had a few questions/reservations prior to switching1.) is the 50% off stackable with the 3rd month free for the 20GB plan?2.)...

Resolved! Porting number failed??

Hello, I port my number from Koodo postpaid to Public mobile today. I received a porting message from Koodo, which I approved "yes." I then receive an email from Public Mobile that says welcome, you're all set! Also an email from Koodo (sorry to see ...

transfer phone number

Hello,I transferred my phone number from fido to public mobile yesterday and i still cant contact people from my number so my number isnt active. I already payed for the transfer and i did it yesterday, but i still cant access my number. On the app, ...

Help me with registration

So on my play store It says I don't have the app in my country and I can't change it in settings so I was wondering if I put the sim on my phone can I register it on my iPad?

Dropped calls

Hi, while talking on my phone, the call drops/disconnects randomly, several times a day. Is there a fix for this? When I joined Public Mobile in 2022, this did not happen. Started this year (2024). I also notice, when on fb that it says, 'you are not...

bill payment

activation

i created a subscription to the 30$ plan with amazon discount so it was 15$ but when i login to account it says to contact support, i need help activating and transferring my number from kodoo

I cannot complete my pre-activation account

Help

Updating credit card

I was sent a new credit card, same number, new expiry date. The card has been used for other purchases so is valid. The credit card is not updating after entering all of the information including the postal code. Am I missing something? .... or submi...

Double payment from August, 20th 2024 not yet rectified

I was assured that this would be rectified and Public Mobile has yet to make this correction. Could I speak to somebody now, please?Filomena

start a ticket

how do I set up a ticket

emergwncy

my account has data still. but scince yesterday ihave no intrnet and data. need immidiate. and you guys never resolve probloms. cant update my 4 digit pass and i dont remember it:((

Data draining

I have had the same plan for 5+ years (1GB data / 30 days). I have maybe 2-3 times ever used up all my data and it always made sense when I did. Last month I was surprised when I ran out of data with 4 days left until the renewal, now today, 1 week s...

Phone number not changing on eSIM

Hi. I purchased a PM eSIM with a "temporary number." My primary number was on a physical SIM with Telus. I transferred my primary number from TELUS to PM. I got the SMS from Telus. I approved the transfer. Everything seems to have to have transferred...

Porting numbers

How do I port my number with Speakout to replace my current Public mobile and continue with the current plan.

no incoming or out going call

the past few days I have not been able to send or receive calls. I seem to get text messages. My voice mail notification has not been working for quite awhile as well.

Community

Forum Posts