Incomplete port?

[SeanX]

Replied 'Yes' to previous provider's SMS.   Got a "goodbye" email from them and the account shows cancelled and SIM is inactive.

However I cannot send SMS or make calls from my phone with the Public SIM.   People trying to call me get a "6uc2 number not in service" recording.

Suggestions?

[SeanX]

Required CS_Agent to set up a ticket with technical team.   Issue is resolved.  Thanks for the suggestions.

[Jon14]

If you activated through e-sim go into your cellular settings. There should be a setting there to "turn on this line". It will be inactive otherwise. 

[Dunkman · Accepted solution]

@SeanX 

I don't think that the Telus porting team will be able to help.  If you can't call out or send texts out, that is not a porting issues.  It is more an account provision problem. 

Maybe try rebooting your phone.  Network reset of phone (this will erase your saved Wifi passwords)

Otherwise, you will need to contact customer service agent to check your status:

https://www.publicmobile.ca/en/ab/get-help/articles/volte

[kb_mv]

@SeanX I will send you a number for Porting help. Check your messages. If they tell you to contact customer service here, the link is below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437