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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25289 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36683 Views
  • 185 replies
  • 27 Bravos

Resolved! Number transfer

(I sent this message to CS but just thought I'd ask here for potential reference for others in future as well as maybe get an answer from someone before CS replies as I'm eager to get to the bottom of this)So when I activated my sim card I chose to t...

Sim card not working

I just bought a sim card and activated a plan, but when i tried to put the sim card in, my phone didn't recognize the sim card as if it is not activate. Thus, there is no service provided in the phone. It will be appreciated if you would help this ma...

Icoenk by Great Neighbour / Super Voisin
  • 624 Views
  • 5 replies
  • 0 Bravos

add ons

I added Canada wide talk booster 500 and it isnt showing up in my account as an add on. I have a receipt for it so I know I paid for it. I assumed this would give me 500 Canada wide minutes. Was I mistaken? Thanks for any help I can get.

maggi_301 by Great Neighbour / Super Voisin
  • 729 Views
  • 5 replies
  • 0 Bravos

Resolved! Everything broken on new version of Self Serve

The new "my account" page loads but if I click on Plans/Add Ons, Payments, Rewards, Profile etc they all lead to a 404 page that reads: "Sorry, we didn’t find what you were looking for.Looks like the page you are looking for is unavailable or undergo...

meghelps by Great Neighbour / Super Voisin
  • 1568 Views
  • 12 replies
  • 3 Bravos

no signal after transfer from Telus

On Aug 9 , I paied a new account for my child's phone number.   Telus confirmed with me two times about to exit.Now Telus confirmed that number has already pull out to another operator.but the new sim card still not work .who can help me ? is there a...

w20565 by Good Citizen / Bon Citoyen
  • 1144 Views
  • 11 replies
  • 1 Bravos

US talk-text

I am in the US and have the US Roam-Talk Text 250 Data plan, but I cannot make or receive phone calls. I have enabled Data Roaming.

DougM2 by Great Neighbour / Super Voisin
  • 797 Views
  • 10 replies
  • 0 Bravos

Resolved! 3 different account information

So I messaged the CS Agent and I'm still confused. first screen shot is off of my cell.... the 2nd one is using the web on my cell and the 3rd is off of my computer . the billing cycle is different too.  I have never used all my data, I'm mostly arou...

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Trai by Good Citizen / Bon Citoyen
  • 1217 Views
  • 12 replies
  • 1 Bravos

email publicmobile

Does public mobile have an email address I can email them to tell them that my credit card got cancelled and the new one is in the mail. So they know why my automatic payment wont go through but not to worry I will be getting my new credit card..

zeedjz by Good Citizen / Bon Citoyen
  • 478 Views
  • 5 replies
  • 0 Bravos

Email

Need to change email address 

Melanie50 by Great Neighbour / Super Voisin
  • 368 Views
  • 4 replies
  • 0 Bravos

PROBLEM WITH PROMO

Hello, I activated my sim in the month of June when the $50 promotion was happening. ($5 per month for 5 months for refferal and refferer, $50 in total) However, niether have us have got that money so what to do?

Bilal_ by Great Neighbour / Super Voisin
  • 289 Views
  • 4 replies
  • 0 Bravos

No verification codes emailed and unable to change payment plan

I am going into town - 45 min drive - to get a different sim card to start cell service with someone else. I see no way to follow up on an outstanding service ticket. Its been July 12th- so one month!!!  All I want to do is change to to my new credit...

SP1Dcell by Great Neighbour / Super Voisin
  • 701 Views
  • 8 replies
  • 2 Bravos

locked out

Forgot which email I used.  Mixed up the passwords. Tried to reset them. Now I am totally locked out and going in circles

Jonijohn2 by Great Neighbour / Super Voisin
  • 256 Views
  • 2 replies
  • 0 Bravos

Transferring my phone number.

I’m having trouble transferring my phone number from my previous carrier to public mobile. Can you please help.

Joycehichs by Great Neighbour / Super Voisin
  • 895 Views
  • 9 replies
  • 1 Bravos

email

trying to sign into my account but the email that i use is no longer available it was hacked and it wont allow me to enter the verification code any way i can change my email? 

rtbaker07 by Great Neighbour / Super Voisin
  • 370 Views
  • 2 replies
  • 0 Bravos

Activation

Hello I bought a simcard with plan by cashI couldbt active my simcard I have pin number but the website said is not correct What should i do?   

Morteza800 by Great Neighbour / Super Voisin
  • 924 Views
  • 10 replies
  • 1 Bravos

Resolved! Will I lose my referral discounts if I change to a new plan type?

Hey Mods, I currently have discounts due to referrals I have made but I am looking to change my plan type and am wondering if those discounts will continue? If I change my plan will the discounts still continue on the new plan? 

Zee09 by Great Neighbour / Super Voisin
  • 1368 Views
  • 8 replies
  • 0 Bravos

Can't log in to Public Mobile account

I recently moved from Public Mobile to Freedom Mobile, and I am using the same number as I did when I was with Public Mobile (switched it over). I tried logging in to my Public Mobile account to cancel my service so I no longer get monthly charges bu...

Qman by Good Citizen / Bon Citoyen
  • 514 Views
  • 4 replies
  • 0 Bravos

Resolved! data being used and seems to be text messaging or something?

My daughter also has a public mobile account.We are trying to figure out why all her data is being used.it is an iPhone from public mobile iPhone8plus GPS is turned offupdates when not on wifi is turned off on each app and the phone itselfShe closes ...

consulting by Good Citizen / Bon Citoyen
  • 1104 Views
  • 8 replies
  • 0 Bravos

Account is suspended

How do I fix this? I already paid and it still says account suspended. If this can’t be fixed how do I get my money back? 

sassymama84 by New in Town / Nouveau en Ville
  • 487 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment voucher through xoom online didn't reload my phone

I reloaded my phone through PayPal Xoom online. It said that the payment was sent to my phone number but the cell phone provider it was sent to was Telus and not Public mobile, this happened twice now in the last week. Why is my phone number saying I...

Karen2468 by Good Citizen / Bon Citoyen
  • 1935 Views
  • 12 replies
  • 0 Bravos

Zenfone 3 won't connect to network

 I have changed APN settings and were able to connect to network while my Phone"s wifi were on. Once I disconneted, the Public Mobile at top of screen disappeared! Iam baffled and any help would be greatly appreciated!

Mikey68 by Good Citizen / Bon Citoyen
  • 1288 Views
  • 12 replies
  • 0 Bravos

Not Registered on Network

I'm a new Public user. With help I managed to get my VirginMobile number moved to Public mobile but I can't send or receive texts. 

Maripin by Great Neighbour / Super Voisin
  • 738 Views
  • 8 replies
  • 0 Bravos
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