Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! lost my sim

i have lost my sim and wanted get a new sim for the same number if possible. but i have automated payment option which i need to stop if i cant get the sim back. please help.

Bought US Roaming Talk/Text/Data Roaming before Trip - Won't make or receive calls at all

Hello,I'm reaching out here to get support from Public Mobile. I am not able to create a support ticket as it gives me repeated 404 errors.I purchased a US roaming 15 day talk/text/data add on prior to making a trip into the US. In the US, I can no...

Resolved! Service

Do toll free numbers eat up my minutes. I only have 100 minutes Canada Wide.

Resolved! number transfer

I want to transfer a number from Koodo postpaid account

Resolved! Unable to use phone

Public Mobile confirmed that she was accepted. They even sent referral code. However her phone is still not working

issues trying to pay account

Please will someone call me on my landline to help me with this

Time of Call Shows Incorrectly in Usage History

For example, a call I made at 09:00 am PST shows as 06:00 am.

Uk long distance add on not working

I bought a uk long distance add on and when I try to make a call it says I do not have enough minutes. I have tried powering off, I am using all the country codes, I can see the service posted in my purchases - it just does not work.

Resolved! Activating my Account

Morning I am getting this message from public mobile app."We've noticed you have an active Public Mobile Service and would like to confirm your full access" Then it goes on to state "Please enter the 6 digit code sent to number" I have no connectiom ...

Why did you remove the 3GB plan?

There are a lot of changes in the subscriptions recently. It's nice to see some more generous plans that are finally on par with the competition.But we now have the choice between two plans with little data, that can fit many, for 15 and 25 dollars, ...

Resolved! Data Add-ons for Canada

With this (unpopular) relaunch, data add-ons for use within Canada, they were changed to now set to expire after 30 days.If I go to actually buy an add-on, it now says the data rolls-over to next month. "CANADA ADD-ONSAny unused data or minutes will ...

Trouble porting number from chatre to public mobile

Yesterday I tried porting my chatr phone number to PM. I have service but I can’t receive calls or texts. I spoke to someone at chatr and they said the porting request timed out. Since I didn’t have service with chatr I didn’t get the text to go thro...

Resolved! Just signed up, HOW do i get the 2$ off my plan from automatic payments?

My friend has public mobile and he has the 25$ plan but he is getting 2$ off his plan for automatic payments...I signed up for the 15$ plan using his referral for the 10$ code but I don't see the option to get the 2$ off my plan for a reoccurring or...

Login loop

We enter the username and password to log into My Account and it simply goes back to the home page. You can see it working but stops and the home page remains. We have tried different devices and web browsers and it’s all the same. Who do we talk to ...

Iphone

How do i find out if iphone is compatible with public mobility

Phone number transfer is half complete

I accidentally deleted my old eSIM when I was notified by my contacts that they were receiving communications from me from my original number. Now I’m unable to re-add the eSIM from my old provider to attempt the transfer again.As it stands, I can se...

Esim not working

Won’t work with cell restarted cell and everything still having an issue.

Resolved! Subscription issue

I’d change my subscription since last month from 4G to 5G but my account was renewal this morning without the new subscription and my bank account was charge for the old subscription 4G. So now I want to change it but I don’t want to get charged twic...

PUK Code required to unlock phone

Good Morning,My son's phone has a message PUK code required and the phone is locked.Sadly, there is no way to talk to a human about obtaining the code.A call to the automated service does not provide that option.Any other options to obtain the PUK co...

Resolved! Subscription promo

M I need to speak to an agent regarding available subscription promo and best subscription suggestions. The one I’m currently using isn’t very good.

porting my friends phone number to public mobile

I received a message from public mobile yesterday, that my friend was active with public mobile. They even gave her a referal code. She was welcomed to pubic mobile. Her phone is still not working. We have asked her other provider to transfer her nu...

Resolved! No points from referral

I used a referral code from a friend and it said it was going to give me 10 public points but I don't see them on the app or on the website?

44.00 plan

Hi is this plan 15 gig with 15 gig bonus is this bonus stay with the plan until you change again or is the 15 gig bonus for a limited time Thanks

Please unblock Hinge short code 054398

Please guys unblock Hinge short code. I don't want to be single!!!

Forgotten email address, no chance to renew a card

Hi Everyone,My father in law forgot email address associated to his account and no chance to find where email link goes on recover.However, password recovery text goes to my wife cell number. Whom should I contact to solve such problem?Thank you in a...

Resolved! Bought data addon, mislead on expiry

I bought the 3gb data addon after it was changed to say "Any unused data or minutes will roll over to your next subscription.". I figured this would roll over indefinitely like before but after I've purchased it I can clearly see the 30 day expiry. I...

How do I get my payment setup for my second phone number?

My partners phone is also paid by me but for some reason can't get the payment setup on my new card

Cant call or recieve calls

I cant make or receive calls i did not make any number transfer..

website changes?

how the hell do i even look at my plan??? is this the same public mobile as the past 3 years? when i get the app it only lets me sign up for a new plan. i already have one, and i want to look at how much data i have left! where do i find that informa...

Resolved! Us Roaming Add-On

What US networks does Public access when in the USA? I can't seem to find that info on the website. Thanks!

Community

Forum Posts