Community

Resolved! Unexpected Data Plan Change?

I am on the 25 $ plan, have been for last two years or so, and I always had 1 or 1.5G but last month they dropped it to 1024mb.. Surely this is an error? I only noticed today I thought the phone was just glitching connecting to the network.

Resolved! PM offered me 15GB of 4G data for $40/month via SMS, didn't apply on renewal date as expected

Hi, on November 1st I received an SMS from Public Mobile offering me 15GB of 4G data for $40/month if I replied "YES" to the SMS, which I did. It was supposed to switch to this plan on my next renewal date which was November 12th. I logged into my ac...

Resolved! How and when does referral benefit appear (both sides)?

Recently (Nov 9) I helped FriendA refer FriendB to PM. FriendA is on $25 and the old Rewards program. FriendB is on $15 plan and of course new Rewards program. I know they entered the referral code because I walked them through it. I think FriendB sh...

Resolved! Plan cycle date changed

My plan cycle date used to be 16th of every month but last week when I logged in to my account my plan cycle date started showing as 9th. How do I get this fixed?

Resolved! I am trying to add Talk minutes to my base of 100.

I did the $5 add on and they put them into my long distance.  This is not what I want. I want to my general talk minute account. Thank you 

Resolved! Got a line at Fido

Hello everyone,  I recently just got a line with Fido using the same phone number I was using with Public Mobile. The guy at the booth transferred my number to Fido for me.  I wanted to access my Public Mobile account to see if my plan is canceled, b...

Resolved! referral code after activation

Hi,I forgot to enter the referral code I got from someone when I activated my SIM card. Is there a way for me to use the code still?  

Resolved! Login not available

I tried to login to my account the last 4 hours but it kept saying this page is no longer available once I got login button. Anyone else experience this?

Resolved! Referal Credit

Why was my referal code not accepted when my friend signed up ?

Resolved! Discount Carryover

When changing phone plan to the $40 for 15GB, do the loyalty and pre-authorization payment discounts carry over and apply to the new plan price?

Resolved! 4G Plan for $40 / 15 GB Problem

Hi,I transferred to the 4G plan for $40 and 15 gb.  My phone still says I'm on 3G.Does anyone know how to get the phone to sync with the new 4G speed?On the customer service portal it confirms I'm on the correct plan and I'm in an area that it isn't ...

Resolved! Data

Hello,i have 10gb to use in case I used my 2.5gb i have in my plan every month. I don’t know why today after i used my 2.5gb for this month why the data stopped working and not automatically start using from my extra 10gb.please I don’t need answer w...

Resolved! Login

Someone mind telling me why almost every time I login there is an annoying message that says EXPIRED PAGE not allowing me to log in after trying several times finally it works !!!!! Why ??? I tried refreshing nothing !!! 

Resolved! Email

I look I don't remember the email I use

Resolved! $45 20gig 4g plan

Anyone tried the $45 20 gig plan?

Resolved! Phone Can’t Receive or Make Calls

Since paying my last phone bill, I’m not able to make or receive phone calls. I’ve done all of the things the helper suggested and forum, but it’s still not working. I have an iPhone 6 right now, and unlimited calling and texting with data included. 

Resolved! Unknown Phone number. How to block.

Resolved! Got a plan who was saying something and is delivering me another.

Got a plan who was supposed to get me 20GB internet data, and once paid, it says 15GB

Resolved! Logging into account

I've recently had trouble logging into my account. I get page no longer exists message. I reset my password and now I have a different page error that says message unauthorized.  What is going on? I want to add data.

Resolved! Promotions

I would like to be reoffered 15gb for $40 is there anyway that I can get a text containing this offer?

Resolved! How fast is 4g data ?

I am on a 4g data plan and my speeds vary between  4 to 8 mbps.Is this the extent of 4g.speed.Note: readings were taken in a variety of geographical locations with same results.

Resolved! Phone delivery time and tracking number

hi everyone,Anyone know the process after order the CPO phone online from PM phone section? I got the email of ordered confirmed, and PM already charge on my credit card. Here are the question i have:41. Will i get a second email when my CPO phone is...