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my phone is not working in us. i bought add on

tuvia
Great Neighbour / Super Voisin

hi. i have bought a canadian plan for $15 and a add on of $15 for unlimited us roaming talk and text. why doesnt it work? is it beceause it is a 3g plan?

5 REPLIES 5

dust2dust
Mayor / Maire

Are you in the US? Text should be fine. The roaming setting is usually only for data

dabr
Mayor / Maire

@tuvia    Are you able to connect to T-Mobile and then select 2G network mode?  The talk part has become a problem since the US carriers shut down 3G network, however, text and data are supposed to be unaffected. 

 

Try rebooting the phone and make sure roaming is enabled.

Peter-AB
Great Neighbour / Super Voisin

Hello,

 

You should verify that "roaming" is enabled in your settings.... hope this helps.

softech
Oracle
Oracle

@tuvia   

 

Which city and state you are at?

 

check which network you are connected to.  Try to manually connect to T-Mobile and see if it works

 

kaytus
Town Hero / Héro de la Ville

@tuvia did u set up the roaming for your phone?

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