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My plan not getting changed

kunwarjeet
Great Neighbour / Super Voisin

I changed from $40 per month plan to same $40 per month but I should get 15gb data

3 REPLIES 3

Quigley
Mayor / Maire

@kunwarjeet 

Just try logging into your account using a browser in incognito or private mode and try again. Your probably looking at old cached information.

Outdoorsman
Mayor / Maire

@kunwarjeet hi there is a cache issue with accounts,use a different browser in private or incognito mode sign back in and see if it clears up

JK8
Mayor / Maire

@kunwarjeet 

 

Log in again into self service, but clear your browser cache and history first and then open a new browser window in incognito. Chrome or edge browser works well.

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