International Calls

[1s0s]

Could someone please clarify what these international calls cover?  There seems to be different names of my bonus, and I'm not sure if these are just calls from Canada to another Canadian number, or to US number.  I'd like to call international numbers, including to places in Asia.  Is this covered and how can I find out which countries are included?  Thank you

[statusquo]

Thank you for explaining that the holiday minutes are more expansive which was mentioned by others as well.  I find it interesting why that would be and if that means that countries not listed in the 300 mins can also be used for calling that are not listed.  I might try a couple random countries not mentioned once I receive this gift if I remember.

[kb_mv]

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@1s0s wrote:

I won't be charged long distance minutes for calling a country that's not on the list?  Does this mean that long distance is not possible unless I have pre-paid or received a bonus?

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@1s0s You will not be charged. As I said, if it isn't an included country, the call won't go through.

[darlicious]

@1s0s @statusquo 

You have been given the official list however it has been proven that the free holiday gifts of international minutes include all of the countries on both lists including the US and Canada with the exception being the Philippines. Members have also found there are countries not on either list that can also be called but are a matter of trial and error but with no overages or extra billing attempting to call countries not listed will only end in an incomplete call or a completed call to a new destination not listed.

[statusquo]

Thank you and I think that's an excellent suggestion to try out the call as we don't get charged if the call doesn't complete.  Thank you for the link to the calling card but I think public mobile has the countries included in the free minutes that I would need to call. 

[hairbag1]

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@1s0s wrote:

Hong Kong would be one of the countries I'm looking to call. Is this going to be covered in the free minutes I currently have?

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As Hong Kong is in China.. you're able to call there using those free More is Merrier minutes.

[benfatto]

@statusquo  With several different long distance add ons I think it easiest just to call the number you want. If the call fails none of your add ons can. be used for that country and you likely need a calling card, such as https://www.cicicallingcard.com

[statusquo]

There's more countries for the free minutes.  I think that's very thoughtful of PM to give more countries to call for their free gift.  Thank you both for the information.

[CountyDownIeUk]

@1s0s 

Do you have:

Dates you received the add on

Which ones did you pay for 

Which ones were freebies

Reason asking...

More the Merrier Christmas freebies are different than the LD add ons that you pay for. 

Then there was a change of LD add ons of which some of the much much older add ons have more countries to call that the newer ones. And then some have said that some of the LD add ons have more countries than what is "supposed to be" included. I T ' S  A  M E S S

Only if PM would post into your account what the LD packages actually contained.

For some reason PM does not provide a statement that reflects what is "in" your plan...like it's all digital, all online, no paper or postage!! 

I would say...make sure you have the correct format do dial LD...try it....see what plan gets deducted, if it goes through, and keep a list. 

And if it does NOT work....see what LD plans are offered and if they offer the country you need. I have a lot of LD from the past years and I appreciate them....but for us unlikely to need...but is nice that they are available. Maybe some USA calls....but we have that covered with FaceTime. Just thinking out of the box may be some day I will be locked in the boot of a car  in Spuzzum and have to call Scotland Yard!! And if you are on the $15 plan and have used up all your Canada Wide minutes I have been told you will be able to still call and the next lot of minutes, PM will use your LD minutes for Canada Wide calls.  

Any ways if you need to know to make your list...contact @darlicious 😂

[1s0s]

Hong Kong would be one of the countries I'm looking to call. Is this going to be covered in the free minutes I currently have?

[softech]

@statusquo 

this is country list for the LD calling paid add-on  (300 International Long Distance Minutes - $15.00 (10 Reward points) 

**Intl long distance Add-On included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.

this are other LD addons:

100 Philippines Long Distance Minutes - $15.00 (10 Reward points)
1000 U.K. Long Distance Minutes - $15.00 (10 Reward points)
1000 U.S. Long Distance Minutes - $15.00 (10 Reward points)

500 China, Hong Kong, Macau and Taiwan Long Distance Minutes - $15.00 (10 Reward points)
500 min Canada-Wide Long Distance - $5.00 (5 Reward points)
750 India & Pakistan Long Distance Minutes - $15.00 (10 Reward points)

this is the list for the holiday LD bonus

International Long Distance calling add-on covers the following countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela.

**but possible you might also able to call these countries
Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, Iceland, Ireland, Israel, Japan, Macau, Netherlands, New Zealand, Norway, Pakistan Peru, Romania, Sweden, Taiwan, Venezuela,

[dust2dust]

@statusquo- The freebie list is in this thread. You found the current purchasable one. Compare away. 🙂

[statusquo]

Thank you for that information.  So there are more or less countries that can be called with our free international minutes?  Is there a list somewhere we can see of which country to call?

[softech]

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@1s0s wrote:

I won't be charged long distance minutes for calling a country that's not on the list?  Does this mean that long distance is not possible unless I have pre-paid or received a bonus?

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@1s0s   you are correct.  PM is prepaid provider, you have to pay for an add-on before you call

However, you cannot call all countries anyway, PM's world is a smaller world,  only selected countries can be called, and you have to buy the correct add-on

which country you are trying to call?

[dust2dust]

@statusquo- That's the current, purchasable add-on. The new freebie and the past ones and the original purchasable 400 minute add-on are all the same. Not your list.

[1s0s]

And so it is only the ones specifiing INTL Can or US that is limited to either of these two countries?  If it doesn't say, it's for any of those other countries you sent to me? THank you

[1s0s]

I won't be charged long distance minutes for calling a country that's not on the list?  Does this mean that long distance is not possible unless I have pre-paid or received a bonus?

[statusquo]

What a good idea since we don't get charged extra for being prepaid customers.

[hairbag1]

Tell us which country you wish to call.

[kb_mv]

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@1s0s wrote:

Thank you for this list.  However, I can't find out which one is the Holiday Addon 2021.  Additionally, there is a another bonus right now (December 2022) - which countries do these ones include?

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@1s0s If in doubt about which countries are included, call the one you want. If it goes through it's included, if it doesn't, it's not included. No charge for trying if it isn't.

[softech]

@1s0s   

wordings for 2021 and 2022 are the same 😞

2GB 2GB one-time data bonus
500 mins 500 one-time Int'l LD bonus

the country list on both 2021 and 2022 are  the same anyway

[statusquo]

That would be helpful to know who we can call.  I found this list of countries under buying add-ons section.  

300 International Long Distance Minutes

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada. Any unused minutes will roll over to your next cycle.

[hairbag1]

All those mean calls originate in Canada to some countries. Depends on the terms of each one. You can also use them to call Canada numbers if you run outta regular plan minutes...($15 plan)

added..

here's the options to call...

International Long Distance calling add-on covers calls between Canada and the following countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela.

[1s0s]

Thank you for this list.  However, I can't find out which one is the Holiday Addon 2021.  Additionally, there is a another bonus right now (December 2022) - which countries do these ones include?

[softech]

@1s0s  those are all holiday long distance bonus, the countries cover are:

International Long Distance calling add-on covers the following countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela.

**but possible you might also able to call these countries
Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, Iceland, Ireland, Israel, Japan, Macau, Netherlands, New Zealand, Norway, Pakistan Peru, Romania, Sweden, Taiwan, Venezuela,

[Yummy]

2021 Holiday add-on

Holiday Addon 2021 International Long Distance calling add-on covers the following countries:

Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela.

International calling is for calling from Canada to other countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela

https://www.publicmobile.ca/en/bc/get-help/articles/overview-of-add-ons