FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 26708 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 38606 Views
  • 185 replies
  • 29 Bravos

Resolved! Change Account Email

Hello,I must change my Account email (not my Public Community email.) How do I do this?Thanks.

conbrsu by • Great Neighbour / Super Voisin
  • 491 Views
  • 2 replies
  • 0 Bravos

Resolved! Just ordered the sim card online

I just ordered the sim card,now I'm trying to make an account but it keeps asking me for my Public phone number ???

huffy47 by • Good Citizen / Bon Citoyen
  • 1050 Views
  • 7 replies
  • 1 Bravos

"Plan expired" ???

Just logged into my account and it says my plan is "expired" ??Can't make or receive calls ??Updated my CC info, so what's the problem ???

tipit008 by • Good Citizen / Bon Citoyen
  • 1855 Views
  • 24 replies
  • 0 Bravos

Resolved! Calls

Not receiving incoming calls.since switching to public mobile.

Resolved! Offers for new customers

Is there any promo offers, discount for existing customers aside from the rewards?

Nadia2021 by • Great Citizen / Super Citoyen
  • 1529 Views
  • 15 replies
  • 1 Bravos

Best plan for Canada and US travel

I will be frequently traveling to the US for extended periods, so I want to switch to a plan where I can receive my Canadian calls and texts in the US, call US and Canadian numbers, and have data in both the US and Canada. i was looking at the $50 pl...

ruthb by • Good Citizen / Bon Citoyen
  • 2307 Views
  • 19 replies
  • 0 Bravos

Resolved! Locked out

Why is account locked out despite payment?

Botsi16 by • Great Neighbour / Super Voisin
  • 975 Views
  • 6 replies
  • 0 Bravos

Resolved! MEID

Just got a text saying they are having issues transferring my phone number because of an incorrect MEID. They said someone will phone but I am impatient, can I fix or hurry this process up myself? The original SIM is still in the card. 

abearns by • Great Neighbour / Super Voisin
  • 996 Views
  • 4 replies
  • 0 Bravos

Credit Card Issue - Locked Out?

Hello. I am trying to replace my credit card and I believe I tried too many times (using incorrect methods) and locked myself out. I tried 5-6 times and eventually landed on this (from @darlicious Reboot your device.Clear your browser, use secret/inc...

alexrobin13 by • Great Neighbour / Super Voisin
  • 647 Views
  • 6 replies
  • 0 Bravos

Need a PIN from my sim card

Hi team, I changed my phone and sim card asking PIN code. Please help, 3rd day without connection. Need urgent for work.Thank you

Vovanich by • Great Neighbour / Super Voisin
  • 4541 Views
  • 13 replies
  • 0 Bravos

Resolved! PUK

I tried unlocking a phone and put the wrong pin in.  Now it is asking for a PUK number which now apparently has to come from public.  How do i get this

Lana by • Good Citizen / Bon Citoyen
  • 1890 Views
  • 16 replies
  • 1 Bravos

Resolved! loss cell phone

I have lost my cell phone how do I activate my new cell phone and sim card? 

Resolved! blocked account

Hello, good afternoon, I forgot my password and my account was blocked, I need to recover it to be able to register my new payment method. somebody could help me? Thank you so much 

Elisama9109 by • Great Neighbour / Super Voisin
  • 832 Views
  • 5 replies
  • 0 Bravos

Resolved! Calls and texts

I am unable to receive calls or texts can you call my number and talk to me and see if there is anything you can do..I am new to this service and this is very unacceptable 

Joeohosis by • Great Neighbour / Super Voisin
  • 1169 Views
  • 11 replies
  • 0 Bravos

Resolved! Data overages

What happens if you use more than 100% of your data on your plan 

Paul46 by • Great Neighbour / Super Voisin
  • 985 Views
  • 4 replies
  • 0 Bravos

Start ringing lag

I've just switched my phone from Speakout (Rogers) to P.M. and ported the number.When I call my P.M cell phone from my home IP phone, it takes 45 seconds to start ringing - never experienced something like this.When I call my other cell on Rogers net...

psupreme by • Great Neighbour / Super Voisin
  • 935 Views
  • 9 replies
  • 1 Bravos

Plans not working

Hi. My plan renewed but not working. Any ideas

Sbl63 by • Great Neighbour / Super Voisin
  • 1025 Views
  • 10 replies
  • 0 Bravos

Resolved! Can I add 200MB of data as a one time thing?

Hi there,My plan has 250MB of data and that has always been enough for me, but now I forgot to turn off driving directions while I was driving around and it consumed almost all of my data in one afternoon.Is there a way to add to your data as a one t...

Labels
Copyright © 2024 Khoros, LLC
Need Help? Let's chat.