Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
So going through my data usage, for calls and texts, and there’s numbers on there I don’t know, out going calls I’ve never made…. Ummm when I need a code that’s been sent to my phone, I never get it, my calls are ALWAYS being dropped, I don’t know wh...
reset my phone, pulled sim, lost or stolen phone, reactivated. ive done everything and i have no service. the auto pay didnt pull fund my account so i funded it the day after it was going to renew. Please help! thanks
I cannot receive phone calls. I have data and I can make outgoing calls but i cannot receive them. I see my simcard works as the top of my phone shows public mobile, and i do get data. I just cannot receive phone calls. Can someone please advise?
i am not sure why is what the issue is but can’t seem to get my payment processed on my credit card and i have tried repeatedly to reactivate the plan .. as auto pay was for for yesterday but didn’t occur and i’m nor sure why
Hi there, anyone ever travelled through Hawaii with the US roaming add-on? How's the coverage and reliability? It seems just about any reputable US SIM plan runs around the same cost as just buying the roaming add-on here, plus then I can keep my num...
Greetings Public mobile,Recently, I made a purchase for one of your deals for phone plans. At the time, the deal was $35 per month for 15 GB of data for a year. Normally, the plan is $35 for 3GB of data; however, for a whole year after activating the...
I am on the $25 3G plan. On the last billing date (Dec 7), I was billed with the $40 (15GB 4G). I didn't notice the change until yesterday when I logged into my account.I stay at home most of the time. Just need data occasionally, like on the way pic...
When I look at my history usage there are at least 5 outgoing phone calls from 1 (587) 580-4001. I did not make those outgoing calls. They would no doubt be charged as phone use to my account. When I Google that number the news is not good. SCAM!...
Hi Community,I purchased an 'open box' samsung phone through Best Buy Marketplace in October, 2022.The phone has worked fine up until yesterday, the 3rd Jan. 2023, when it was showing 'unregistered sim'. After some work, I found that it had been repr...
Hello, I just recently moved my number from Koodo to Public Mobile. The transfer was completed successfully as the koodo account is now closed. After inserting the Public Sim Card into the phone it is saying that there is no service or just "emergenc...
Hi, i have an issue with invoicing, when I bought the line I had added my credit card for automatic withdrawals and since the first month I’m not getting the $ crédits, i was told that when you add a credit card for automatic payments you will get a ...
Hi there a few days ago, I switched from my Telus account to Public Mobile. Switching everything went pretty simple and easy even the part on keeping my old number from Telus. I've updated the APN and also tried the Sim card in a different phone. Yes...
Hello PM, I’m a costumer from PM and I got offer for my plan update. I got this via text on the 31st October and of course I took this offer. This offer should start on upcoming December renewal of my plan.now today is the 4th January and there is n...
Hello,I just activated new phone number and plan for my daughter, but upon activation it didn't ask me for reference code in order for me to receive bonus of $10 or monthly reward. How do I still receive rewards for referral? Thank youSintija
Hi, I moved and need to change my phone number. The only problem is I need a specific area code due to the specs of the old buzzer system at my building (604 or 778 will work) and the only ones available from Public are 672 and 236. Any recommendatio...
Just switched plans with same phone number. Phone working between iPhones, but no texts, calls can be made to androids as they can also not be received.
I'm travelling in Mexico and cannot use my public mobile plan. I want to reduce my plan to only keep my phone number. When signing in the only plans I see are the expensive ones. Please help me reduce my monthly plan just to save my phone number! Th...
Unfortunately, I removed my freedom mobile sim card before receiving the port confirmation message. As it's expired now, I need Public to send another port request to freedom mobile
I would like to thank everyone who contributed to helping me become informed about how the system operates. I now have a pin that I chose and the account is now labelled under my email, not one chosen by agent in store. Also learned how to suspend ...
Hi, I have looked at previous posts and can't seem to find an answer. All incoming calls display "Private number" even though I know these numbers are not unlisted.The only numbers that are displayed are other P.M. numbers. I sure would like to get t...
