I recently changed to the 15gb 4g speed from 12gb every 3 months. I had yesterday but not the LTE signal is on but no internet. I also notice today is the my payment due and I'm already on preauthorize payment plan Please help. Thanks
Everything is fixed now. CSR agent looked into it and found out that my CC on file was expired while on preauthorize payment plan. I updated my CC on file and after paying my balance owing everything is back to normal. Thank you all for your input
Actually, I tried calling just now and it says I don't have an active plan. When I log in to my account it says my status is active for the 15gb at 4gb and I currently have 15gb of data to use
