Ordered a New sim card back on December 23rd and still haven't received it

[Vikingred]

I ordered a new SIM card last month and still haven't received it yet. Any help is appreciated 

[BKNS27]

@Vikingred 

Definitely contact a CS_Agent for a refund or sent another SIM.

Best to get one at Canadian Cell Supplies online for $4 with fast shipping. If you are in the Mississauga area, you can pick it up from their store.

Or you can pick one up at a Telus/Koodo store.

[Yummy]

It usually takes 5-10 business days even though some customers did report way longer delivery time, 

or even they did not receive at all so be ready to wait.

[HALIMACS]

@Vikingred 

that is a long time.

I might choose to get one at a local Telus, Koodo or mobile klinic location. Also, if you are anywhere in the greater Toronto area, check out canadiancellsupplies.com as they have great prices on public mobile SIM cards.

[softech]

Please note that sim card can take as many as 3 weeks for PM to deliver.  But you should be getting it this week

Open a ticket with PM support and request a status update, at least have them to confirm it has been shipped out already

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us",  then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[esjliv · Accepted solution]

@Vikingred that is a long enough time to send an inquiry in to CSA about it.

Submit a ticket and ask for another one.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent