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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Canceling account

I'm trying to cancel my deceased wife's account. She opened her account when she was in Hospital & she died in hospital, Unfortunetly her account, credit card info is all missing all I have is her ph #

Resolved! Does 2g phone work on Publicnetwork

Out of country

I’m trying to top up with a couture and it’s not being accepted online I’m out of country so *611 isn’t working

Why my son’s number is not working?

The phone number is not working when i check the account it said is active but when i try to call the number is not in service,

Resolved! locked account

lock out of my account! Do not remember password or security question. Only have my email address. What can I do?

Community rewards

What do you all have to complete in the community in order to receive community rewards?

Resolved! Upgrading plans

If I upgrade to a more expensive plan will I loose my rewards?

Resolved! getting in

This is very annoying. I need to speak with someone because it sends me into a circle.I enter my phone number. It says I have already registered but when I try to recover password it will not recognize my email address.

Resolved! I paid to renew my plan

I’m trying to get my money back because i paid to renew my plan and it took 50 off my card

Resolved! Wrong add on

Please help my data got mixed up with Phillipines minutes how can I change it

Resolved! Wrong addon

I mistakenly added a US data add on how can I redeem my money?

Resolved! Forgot login

Can't login to update payment info....firgot email and or password used

Resolved! Do add-ons expire?

New here I purchased a 1GB Data add on as I blew through the allocated data on my monthly plan - i won't use it all before the new month starts - my question is will the 1GB (or whatever is left of it) roll into the next month or does it expire?

Resolved! Compatability

I need a new phone. I was looking at the Samsung a22, all I can find is the international model. Will that work on public mobile? Thanks for the help!

Resolved! Mistake

I was going to add 1 GB data on my addictiional but by mistake I added 100 min of Philippines which is no use for me how I can redeem back $15 dollar and add data

Why can't password reset be made easier like others, just reset link sent to my email ?

This is made so hard

Resolved! Locked out of account

I guess I exceeded login attempts, please help. Thank you.

Line connection

When I call my cell phone from a land line it goes through. Another cell phone to my cell phone is getting the message 'currently not available? Why

No Data

I have a Samsung A72 and not getting data tried resetting my APN still not working.Rebooted my phone still no data

Resolved! Locked out

Help

Wrong MEID number

I recently switched from Chatr to Public, and when activating I entered the wrong MEID number. My number won’t transfer until that number is corrected. How do correct this?

Resolved! Changing Plans mid way?

My plan has a next renewal date of July 24th, but I kind of want to upgrade from the $15 plan to the $35 plan sooner than that day. Does changing onto the $35 plan now wasting the money spent for the $15 plan? (is it even possible to change onto the...

Resolved! $10 plan

Why did my $10 plan disappeared. Its now $15. Please advice.

I wan to Desactivate Automatic Autopay

Resolved! Not Autopay

I want to desactive the Autopay Option

Resolved! credit card error

Chatbot said to wait for a customer support agent.. So i shall wait.

Cannot access My account

solved, tnx

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