Number transfer problem

[Bala44]

I cannot receive any calls, I can only make calls and send messages. I can not confirm the message that it sends to your old SIM regarding number transfer because my old SIM's plan is cancelled, and it is lost. I tried messaging a CS_agent but they are saying the only option is to reactivate my old SIM plan and do the transfer process again which is a loss for me. So, is there any other way I can make my number fully functional?

[softech]

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@Bala44 wrote:

Postpaid plan, few months ago the old plan was cancelled.

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@Bala44 Yes, if it is cancelled already, the number would have gone back to the original carrier owner for that number for redistribution.   I guess there is nothing you can do other than a fresh start here  

[Bala44]

Postpaid plan, few months ago the old plan was cancelled.

[softech]

@Bala44  so, your old plan , old number was already cancelled?  which provider was the old plan?  how long you cancelled? was it a prepaid or postpaid plan?

[Bala44]

No solution to my problem, porting department said you MUST have an active number to port and in my case it's not possible so unfortunately for me I will need to move onto another number after nearly a decade of using the same number. Thanks anyway everyone👍.

[computergeek541]

The only absolute directive ever received about this was from Tiana and she said that it was strictly forbidden to share the phone number and not to post it on these message forums as it was an internal company phone number.  However, at a later time, the number quietly showed up in the help pages and was then removed.  Since then, the official response from Public Mobile has been that they do not really not want the phone number shown here.

[Anonymous]

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@Meow wrote:

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@hairbag1 wrote:

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The CSA says ok...then ok.

Sorry for my confusion...been my bane all day.

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I want that in WRITING by PM staff who are hanging around Community.

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 @Meow : Most of the regulars here know all too well that responses from the CSA's can very often be wrong. Just getting one answer from one CSA is not sufficient. The "back of the house" cross-communication seems to be rather lacking.

Even if S--S posts the reply they got, I would still not believe it. It would be better coming from Jade_S but who knows if and when she/he/they might reply.

I happen to think the "rule" is stupid. The number is everywhere anyway. So what does it matter. But that's just me.

[Meow]

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@Quigley wrote:

Where do they find these CSA's and how  do they train them anyway? That's what I'd like to know!   

Where's their handbook kept?

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Ha, ha, ha... You do not want to go there... 👺

[Meow]

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@hairbag1 wrote:

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The CSA says ok...then ok.

Sorry for my confusion...been my bane all day.

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I want that in WRITING by PM staff who are hanging around Community.

[Meow]

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@hairbag1 wrote:

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@Anonymous...with all due respect...we've been requested to not publish these contact numbers in the forum. A private message to OP is ok...just refrain from posting number on this forum.

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That is my feeling too. We are not (for whatever reason) to publicly publish well known number thus if I have to provide it I to by private message.

[Quigley]

@Anonymous 

I think that the " higher ups " your referring to are just interns in training, waiting to be put out to pasture. 

No offence, if their listening 🎧

[hairbag1]

@Anonymous...I'm apologizing for even mentioning it. Sounds like it was one of those rules that we can now ignore. If you have the blessing of CSA's to give those numbers out, then I was wrong to bring it up.

[darlicious]

Well there is only one way to find out.

@J_PM 

Could you please clarify pm's request on this matter? Yay or Nay?

Enquiring minds would like to know?

[Anonymous]

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@Quigley wrote:

Where do they find these CSA's and how  do they train them anyway? That's what I'd like to know!   

Where's their handbook kept?

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 @Quigley : Indeed. It's crazy frustrating for regulars. But most regulars know that asking the CSA's for every little thing often goes wrong. There's no consistency. Then ask questions of higher ups and...crickets.

[Quigley]

Where do they find these CSA's and how  do they train them anyway? That's what I'd like to know!   

Where's their handbook kept?

[Anonymous]

@Anonymous @darlicious @hairbag1 @CS_Agent @Jade_S 

so i don't understand some member say not allowed and them waiting to start about me wrong and when i asking CSA they say is allowed so now to who we can learn from ?? any An expert we can trust..

[Anonymous]

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@darlicious wrote:

CSA advice has to be taken with a grain of salt.

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AGAIN!!?? 🙂 Ah faith in one answer from one person strikes again.

@Anonymous: I have also posted the number as I think the request is stupid seeing as how the number is otherwise everywhere. But there have been "sweeps" of the forum removing posts and their bravos with them in the past. So you're at your own risk. I think to add the proviso that it's for porting help only and not any other service issues should be acceptable. But what do I know.

[darlicious]

@hairbag1 

There are other regular members posting the phone number as well that I have informed of this request by pm management. They choose to ignore it. Maybe they will see the error of their ways after the next forum sweep?

Edit:

As far as I have been informed by more than one Oracle the pm management request still stands. CSA advice has to be taken with a grain of salt.

[hairbag1]

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@Anonymous wrote:

@hairbag1 

so sorry but who say that i did make sure with CSA the other day the say is allowed

i don't know for each one talking in different in here,, please can you show me where they say that ?

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The CSA says ok...then ok.

Sorry for my confusion...been my bane all day.

[darlicious]

@Bala44 

Did you cancel your old providers service account before you ported your number in or after? Or did you have a prepaid account that you have not paid for so your account is not active? Who is your old provider? If it is telus or koodo then you can port your number from an inactive account but you must phone them to verbally authorise the port and have the CSA agent reinitiate the port request.

Fill us in with your situation and we can advise you of any further options you may have.

[Anonymous]

@hairbag1 

so sorry but who say that i did make sure with CSA the other day the say is allowed

i don't know for each one talking in different in here,, please can you show me where they say that ?

[hairbag1]

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@Anonymous wrote:

@Bala44 

it is possible to get help from there. As far as I know there where some issues with the porting system, national wide in the past days, maybe this is the reason why your port was not processed properly,

Call this one xxxxxxxx

or call xxxxxxxxx  that telus port number department,

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@Anonymous...with all due respect...we've been requested to not publish these contact numbers in the forum. A private message to OP is ok...just refrain from posting number on this forum.

[Anonymous]

@Bala44 

it is possible to get help from there. As far as I know there where some issues with the porting system, national wide in the past days, maybe this is the reason why your port was not processed properly,

[JK8]

@Bala44 

Check your mail on top right corner. I will send you a number to call.