change e mail address on account

[Chriscollins20]

How can i change my email address on my account?

[Meow]

Only Customer Support Agent can change your PM email account through ticket process.

[t_p]

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@Chriscollins20 wrote:

How can i change my email address on my account?

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@Chriscollins20 

For your self-serve account, open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type "change email human" > Click "Contact Us" > Choose "Self Serve"

Then Click here to submit a ticket↗

or private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Triguy · Accepted solution]

You can change your community email by logging into your community account.

To change your self serve account email, you would need to submit a ticket to a CSA.

[Anonymous]

@Chriscollins20 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and them will change for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to CSA,Click Here link,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
• your account number, 
• your phone number,
• your account 4 digit pin,
• your Email address, 

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..