Community

Resolved! Referral reward

When I set up phone at Koodo kiosk the agent did not add my friend's referral code.  I would like to add it so my friend and I can get our rewards

Resolved! Spoof calls & calls to voicemail?

This has been going on for a while where sometimes I get calls from random numbers but in the past couple days it has escalated. Just this day alone I've gotten 13+ calls from different numbers in the US (mainly California) with some numbers calling ...

Resolved! Cannot get into my account due to being unable to verify my email address

I don’t know why the system cannot verify my email when I want to reset my password. So I cannot get into my account to update my payment. Please help!

Resolved! Moved providers but unable to access account.

Hi there, I've moved off public mobile recently but wanted to login and cancel my automated billing in case it was still active. But, it seems that my account has been disabled, and I'm uncertain whether I need it reactivated in order to cancel my bi...

Resolved! Switch plans, will the bonus packages stay?

At the moment I have a grandfathered plan and would like to switch to the $15 plan. But in the last few years I have accumulated a ton of Gigs and I am wondering if those GB bonus packages will still stay after the plan switch. $0 Free Holiday Giveaw...

Resolved! Payment Issue

Hi All, I had canceled my Public mobile account on Oct 16, 2020. my usual payment date is on 7th of every month. I have been charged on Nov 7th and I do not know the reason as I have already deactivated Public mobile on Oct 16th itself. Kindly help m...

Resolved! Changing Account Email Address

I would like to change my account email address? I believe I need a moderator. 

Resolved! iPhone 8 shows incorrect time

Yesterday November 15 I noticed my iPhone 8 was showing incorrect time, 1 hour ahead. For example it shows 10am when it is actually 9am.  It was previously showing correct time, even during the switchover from Pacific Daylight Savings Time to Pacific...

Resolved! I forgot my PIN And my Passcode. can not login into my account

Resolved! Received extra sim cards

I have received 2 more sim cards in the mail and I am being charged $21. again.

Resolved! Local calls don't connect

I can text, call toll free and receive calls. Local and long distance don't go through  Account is up to date

Resolved! Local callers sometimes have to dial +1 to dial my local number

Hi,  I have a 902 number, and often times local callers have to dial +1 to dial my local number (902). At our office, when calls are transferred, it will give them a message of the call not being completed as dialed...

Resolved! Why do I have amount owing when I just started and paid for my first month?

Account states I have $12 available funds, $12 balance, but I have amount owing of $13. I want to know for what this amount is for and do I need to pay it as well? I am on autopay for plan 25 and my next payment is on dec. 8...

Resolved! My auto pay is not working

Credit card is valid. Entered card info again. Tried doing one time payment and it's not processing. Account therefore has been suspended. Please help!!!!

Resolved! Can't get data on unlocked iPhone 6s Plus after resetting network/APN.

Hi there, I have an iPhone 6s Plus and just signed up with Public Mobile yesterday. It's been about 30 hours now and I am unable to receive any data on my phone despite rebooting the phone, adjusting the APN accordingly and even resetting the network...

Resolved! Suspending service.

If my 30 day cycle is due on the 20th and I suspended my account for 5 days would I have a new payment date of the 25th? I do have a balance of $50 and would leave auto-pay in place.