Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2075 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3720 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33762 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45586 Views
  • 182 replies
  • 30 Bravos

Resolved! eSIM Support

Any latest updates if Public Mobile will ever support eSIM?

Dodex27 by Good Citizen / Bon Citoyen
  • 3958 Views
  • 18 replies
  • 0 Bravos

Resolved! Not able to do payment using voucher PIN

I am not able to process payments using voucher. My plan got expired today. I have been trying at multiple stores, but payment is not getting processed.

Rajukrish by Good Citizen / Bon Citoyen
  • 2208 Views
  • 21 replies
  • 1 Bravos

Resolved! the $25 dollar plan did not discount my rewards

I thought lost my phone recently and suspended my service in late october then I found my phone and re-activated my service in late October, but when I received my bill on Nov 4  it charged me $25 with none of my rewards discounts, which should have ...

Casper2 by Great Neighbour / Super Voisin
  • 947 Views
  • 5 replies
  • 0 Bravos

Resolved! Being charged after i moved to koodo

Im sorry for posting here, but public mobile has closed my account. So i can not get in and cancel my service. I moved to koodo 2 months ago and Public mobile is still charging me for this service. Again it has closed my account on this web page, yet...

TrevorJa by Great Neighbour / Super Voisin
  • 657 Views
  • 2 replies
  • 1 Bravos

Resolved! Issue with making phone calls

I have a 30 for $30 plan which includes unlimited Canada wide calling, however when I go to call someone on my phone, it says "you've used all available minutes" I'm not sure how to resolve this issue

a_jarrin by Great Neighbour / Super Voisin
  • 733 Views
  • 3 replies
  • 0 Bravos

Resolved! remove auto-pay

Please remove auto-pay from cell xxxxxxxxxxxxx registered to xxxxxxxxxxxxx ( my son) and billed to my credit card. Thanks, xxxxxxxxxxxxxxxxxxx  edited by computergeek541: phone number removed

Shannick by Great Neighbour / Super Voisin
  • 1146 Views
  • 6 replies
  • 0 Bravos

Resolved! payment not processing

Hello, I'm trying to use my debit credit card that I have been using for years to process my payment but everytime it says can't verify payment info. I have changed nothing. I know there is money in my account as I can see it. Also I have made anothe...

Justin187 by Good Citizen / Bon Citoyen
  • 3741 Views
  • 23 replies
  • 0 Bravos

Resolved! US Roaming

I just purchased a 10-day US Roaming package. It seems to have gone through successfully. There is a renewal date enabled, which I assume will allow me to automatically get additional packages for as long as I need. My question is: Do I simply cancel...

Peewee1947 by Good Citizen / Bon Citoyen
  • 1580 Views
  • 17 replies
  • 0 Bravos

Resolved! Please Help!

Several weeks ago we tried to upgrade my daughter to a new plan - from 15 dollars a month to 25 dollars.  It looked like it was going to go through, but then when the new plan was supposed to kick in, the old one expired and the new one didn't start....

ARainford1710 by Great Neighbour / Super Voisin
  • 975 Views
  • 7 replies
  • 0 Bravos

Resolved! iPad Pro Cellular 2021

Hi If I bought an iPad pro with cellular 2021 would my sim fit into it?My sim is currently in my iPhone 7

davidberg by Good Citizen / Bon Citoyen
  • 1396 Views
  • 10 replies
  • 0 Bravos

Resolved! SIM-swap attacks

What steps is Poblic Mobile taking to protect against SIM-swap attacks?

mli808080 by Great Neighbour / Super Voisin
  • 1134 Views
  • 8 replies
  • 0 Bravos

bill payment

i just received my visa statement and i have been charged twice on nov 10 for 23.00 and 25.30 Why? and how does it get reversed?

feck by Great Neighbour / Super Voisin
  • 666 Views
  • 4 replies
  • 0 Bravos

Resolved! TELUS

Hello,I want to know if Telus bought public mobile out because I don't see a public mobile store anywhere 

Funds

Hello,I had 6 dollars in my publis mobile account and topped it with 15 dollars. Instead of seeing an increase, I just saw 15 dollars. What do I do

Resolved! changing providers

I have to switch my service from public mobile to rogers due to work. I will be porting my current phone number over to rogers. my question was:would I still be able to keep my current public mobile account and add a different phone number to it? I w...

Turnover55 by Good Citizen / Bon Citoyen
  • 1291 Views
  • 8 replies
  • 0 Bravos

Resolved! I lost my public mobile bill

Bonjour, J'ai perdu ma facture publique de téléphonie mobile ainsi que mon numéro de dossier.Quelqu'un peut-il me le récupérer ? Je ne crée pas de compte en ligne aussi, j'ai la puce et le numéro de puce rien d'autre. Merci beaucoup.

zatara by Great Neighbour / Super Voisin
  • 1244 Views
  • 11 replies
  • 0 Bravos

Resolved! diabled account

i am new to PM. (less than 90 days) my account, which should be in good standing I received a text stating payment was received this month.at some point yesterday I lost data, the ability to call out or receive calls. When I went to look for answers ...

Gill4172 by Great Neighbour / Super Voisin
  • 1554 Views
  • 14 replies
  • 1 Bravos

Phone calls not working

Can't hear caller but hear ringing, caller ID works but when I pick up I can't hear them

PIN2011 by Good Citizen / Bon Citoyen
  • 1197 Views
  • 9 replies
  • 0 Bravos

Re: Beginner’s Guide to the Community

Hi Since last night I’m trying to register my  new credit card  for Autopay but all the time It doesn’t accepted ,I really disappointed please help me to fix this problem Thx   edited by computergeek541: e-mail address removed

Shiva1 by Great Neighbour / Super Voisin
  • 1362 Views
  • 5 replies
  • 0 Bravos

Rewards only half applied (lost/stolen glitch)

As I have said before when it comes to public mobile..."Stranger things have happened?!!" Earlier this month I briefly suspended my $10 account because I have lost my A3 somewhere in the house?!! I renewed last night and just sent a private message t...

Screenshot_20211125-131100~2.png
Need Help? Let's chat.