help signing in

[Rachelle192]

i’ve created an account and am still waiting for my number to be ported. landline to mobile. when i sign in to my account i am being sent a code by PM to my email which is fine, but then PM wants to send me a code to my phone number which never comes through, because it is still a landline. i need help accessing my account please

[BKNS27]

@Rachelle192 

I will private message you the Porting Department number.

[Handy1]

@Rachelle192  No number to call for support . You need to engrave support private message 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Rachelle192]

yes i tried but i expect PM is sending a text to landline so its not coming through. 

I'm looking to change my plan. i realized that the smallest plan only has 100 minutes and ill meed more than that. is there a number i can call?

[BKNS27]

@Rachelle192 

Did you try Resend Code?

[Handy1]

@Rachelle192  porting a number from land line to PM can take 3-5 days to complete . If you need support here’s the link 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437