08-27-2023 05:15 PM
I am a new customer. I am unable to activate my subscription
08-27-2023 05:24 PM
Yes I am using the app and yes I have rebooted, I also tried loging out and back in. Yes I have already paid.
Funny it did not have any problem taking the payment
08-27-2023 05:22 PM
@DUAAK Please submit ticket with support
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-27-2023 05:21 PM
I got as far as choosing my number in step 6, then it gave me Subscription not activated
It said something did not go right while activating
08-27-2023 05:17 PM
@DUAAK Are you using the app to activate . Have you rebooted the phone or reset network settings ? . Have you been charged yet
hi @DUAAK
did you try using the app?
what error you got? was it from payment? or esim error?
