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08-28-2023 05:20 AM
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08-28-2023 05:33 AM - edited 08-28-2023 05:34 AM
If you have already tried twice you will need to wait out one full hour before trying again. Don't try more than 5 times in a 24 hour period with the same card or it could get fraud locked requiring the assistance of customer support to remove the lock. After one hour try again but do the following first....
- Clear your browser (or app) cache.
- Close your browser/app.
- Reboot your device.
- Open one tab only.
- Use secret/incognito mode.
- Chrome, Firefox, Safari or Microsoft Edge work best.
- If you have a PC or laptop use it instead or change device's if necessary.
If you are using a payment card that has a billing address you must use the postal code that appears on the statement ( its a card verifier). If you are using a credit gift card you can use either the postal code in your profile page or any legitimate postal code from within Canada or zip code from the US should work. ( Previously you had to add the entire billing address so just the postal code is nothin'.)
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08-28-2023 05:28 AM - edited 08-28-2023 05:36 AM
@JCNFLD Postal code needs to match that of the credit card . Try again in one full hour . And when you do try incognito mode private mode or try on the new PM app instead
Update credit card info
In your my account go payment tab >manage subscription >manage payment method or use this link
https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription
worst comes to worst you can ask support to update it for you also
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
