e-sim won't activate on iPhone 14

[RobertP]

I am trying to activate a second e-sim on an iPhone 14. The main e-sim and iCloud account is on a Brazilian carrier. I have setup a new Apple ID for the Canadian market and downloaded the Public Mobile app. Logged into the PM account and tried to get the e-sim to activate but did not have any luck. 

Has anyone out there had experience with adding a new e-sim to an international phone. Are there other things I need to shut off, like my other phone number, etc. Pretty important that I get this working. I did talk to Apple and they suggested I contact my carrier first and then go back to them if needed.

Thanks everyone.

[softech]

@RobertP 

you still have 2 eSIM IMEIs, check both

[RobertP]

Thanks - the iPhone 14 does not have a physical SIM slot - as mentioned this was purchased in the US and only has eSIM. Thanks for the link and I'll double check the IMEI.

[softech]

@RobertP 

have you opened a ticket with agent yet?  See if they can provide you another esim.  Or, they might suggest you to change to a physical sim instead

If you have are changing to physical sim, try to put it on another phone as well since you think it might be trouble with your phone

and did you check any chance your IMEI is blacklisted? check here, check the IMEI for both the eSIM and physical sim slot:

https://www.devicecheck.ca/check-status-device-canada/

[RobertP]

I was leaning towards your suggestion. That seems to be the only way to get it to work. I'll give it a try and let you know how that goes.

[Zach10]

I think there's an issue with Public Mobile system to activate your SIM with foreign phone. I have an experience to activate a physical SIM but failed. Foreign phone could not find public mobile app on App store and couldn't even load websites through safari.

Suggestion: Try to activate on Canadian phone and then transfer to the phone you want to use it

[RobertP]

No success. Thinking it is an issue with the e-sim feature on the iPhone. Going to have a support call later today and try to find a solution. I even tried another carrier and there were issues activating the e-sim which leads me to the iPhone being the challenge.

[hTideGnow]

HI @RobertP 

maybe 2 hours? usually not too long

Send them another message for update if you waited long

[RobertP]

I'm wondering how long it takes to get a response from the customer support agent? Still response after following your link and sending off a private message. I get a quicker response from those in the forum. I'm hoping to hear back soon.

[RobertP]

No success. I have not been able to add the e-sim to the phone. There is no SIM card slot on this one.

[hycm53]

---

@RobertP wrote:

The phone was purchased in the US but was put on a Brazilian carrier. 

---

So have you successful activated?

[RobertP]

The phone was purchased in the US but was put on a Brazilian carrier. 

[hycm53]

@RobertP Did you buy your iPhone 14 in Brazil? And you wrote that your iPhone 14 e-sim is on Brazilian carrier then your iPhone may be lock to Brazilian carrier. And that's way you can't activate for PM account. 

[computergeek541]

---

@RobertP wrote:

I am trying to activate a second e-sim on an iPhone 14. The main e-sim and iCloud account is on a Brazilian carrier. I have setup a new Apple ID for the Canadian market and downloaded the Public Mobile app. Logged into the PM account and tried to get the e-sim to activate but did not have any luck. 

Has anyone out there had experience with adding a new e-sim to an international phone. Are there other things I need to shut off, like my other phone number, etc. Pretty important that I get this working. I did talk to Apple and they suggested I contact my carrier first and then go back to them if needed.

---

Did you already pay for Public Mobile plan and are now trying to compelte the activation, or are you still in the initial set up stages?   

If you haven't yet paid for your Public Mobile plan (and if your phone has SIM card slot), pelase purchase a Public Mobile SIM card from https://public-mobile.myshopify.com/cart/add?id=5876039041

If you have aliready paid for the Public Mobile plan but you're unable to complete the eSIM process, you'll need to contact a Public Mobile customer support agent.  
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437