What are the CS agent hours now adays? I sent a ticket at noon and still no response. PM used to be faster response (I was PM years back for many years, now back).
Yea I think my old user was tied to an old expired email. Same phone number but odd it didn't recognize. Name was probably something similar to current.
Already ported with the free sim card I had. Never got QR code email. Support on weekend just said it's my fault esim not compatible. Bad rep he was... Monday reps were awesome. . Now to the OP issue, @KyleJulius has @CS_Agent reached out to you yet...
Agents are taking care of me now how I remember the service to be. Guess just an overworked over tired weekend guy. Really do need to add more folk when a good new plan appears for new subscribers. Most don't understand using chat for support.
