Referral code

[AmrAzouz]

@CS_Agent While activating my sim card, I tried to input my friend's referral code but I was not able to. Is it possible for an agent to input my friend's code.

[Priority]

I had this issue one time, we forgot to enter my Friend Referral Code upon Activation. Since it was someone who's staying with Public Mobile long term I wanted the referral and didn't want to lose it. 

I contacted Customer Support and they said the Customer who forgot to enter it must contact in from them a Community ID tied to the EverSafe ID of the Account you forgot to enter the code on. 

Once your Friend Referral contacts in, they'll verify their account and explain that they forgot to enter a 'Friend Referral Code' upon Activation and you'd like them to apply it from the backend, simply provide the Friend Referral Code that you want to use and they should be able to apply it for you.

They we're able to successfully Add mine to my Friends Account who forgot to enter it upon Activation, they got $10 credit immediately and I get the 1pt per month now. 

'Contact a Customer Support Agent' 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv]

@AmrAzouz  - we are not CS Agents. Uou need to submit tickets privately, not through the community public forum.

Ways to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble), 

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message.  Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.