Community

Resolved! Reactivate account after 90 days

Dear Public Mobile, I have been trying to make a payment on my account for the last few hours, however I keep getting the error 'Internal Server Error' when I try to log in. This is particularly problematic for me as I was trying to recharge so that ...

Resolved! Anyone know why the website is down? And why I can't make or receive calls?

Hi everyone,  Despite my auto pay working as usual & paying my bill a week ago, my phone is not working.  Then, trying to log in to the website, the error message reads "Internal server error"!! What does this mean?  Has public mobile gone out of bus...

Resolved! I want to cancel my phone

hello,I want to cancel my phone because I am leaving Canda.What I have to do?

Resolved! Roaming

HelloWhat are the roaming plans to the United States and how much are they? Thank you. 

Resolved! How do I delete an add on?

Resolved! Why you increased my plan price without telling me?

I am very upset that public has increased  my plan without telling me. I have been using the $10 auto pay plan for years. Now you suddenly increased the price to $13 without notifying me. You charged me extra $1.5 for 50 mins and extra $1.5 for 50 te...

Resolved! Overcharged for Add-On

On April 16 I tried to buy 1 GB of data for $15. I was charged $45.99 on my credit card and now I have $25 in my Public Mobile account. This is not what I asked for. I want a clear answer as to why this happened and I want my credit card refunded for...

Resolved! Security Question/ Reset password

Hi there, I cannot access my account. I tried answering the security question but it seems to be incorrect. Please help! Brent

Resolved! Voicemail issues

Hi, I'm a new Public user. I have problems setting up my voicemail. After the prompt ask me about "a voicemail number" I add my 10 digits phone number and the voice say that the voicemail is incorrect. I try several times from different phones and th...

Resolved! Account Status: Plan Expired

Today is my 'renewal' date, and this is second month that it doesn't go smoothly. Autopayment took money (what needed after rewards), but Overview page says plan expired and has shows enough money for renewal. If I try to 'reactivate' service, it jus...

Resolved! Account login info lost

Hi,My account is linked to an email i no longer use. And i dont remember the email or password. The credit card auto billing info needs to be updated so i really need to login. Does anyone know how i can log in?  Thank you

Resolved! Account locked

Resolved! Canada wide calling

Hi,I was wondering if you know if 'Canada wide calling' means I can call any Canadian number for free while I am anywhere in Canada. Ex. from Calgary call Vancouver, or from Victoria call Vancouver, etc. 

Resolved! Is Chatbot bubble really gone for good?

HI All,  Yes, many people hate it, but we miss it when he is not around.  Is the Chatbot bubble gone for good?  It has been 2 weeks at least.  Not sure if Oracle heard anything about it, whether it was just broken or removed for good. thanks 

Resolved! Can’t login to my account

just bought a sim visa was charged but can’t access my account info email isn’t recognized same with the phone number 

Resolved! Cancelled a phone purchase order #291241

hi I bought this phone last Friday 29/04/2022, because my son lost his phone, but after he found it, so I need to cancel the purchase order #291241 (LG velvet 5G), need to confirm with customer services that the order is really cancelled, thank you f...

Resolved! Data usage

Hi guys,for the very first time I noticed I completely used up my monthly data of 5GB. I still have couple days for my auto renewal plan.Honestly these two days effective May 2 will be like 2 years without data when I am at my work place. What is the...

Resolved! Swap an account keep monthly plan

Hi, I have an older account with a monthly plan that is no longer available.  I would like to create a new number and assign that monthly plan to it.  I also need to port my existing number out as it will go onto my new work plan that is being paid f...

Resolved! US Roaming: What setting to use to avoid data use?

I bought a text/talk/data add on for $20. I’m travelling in the USA now, and I’m not sure what settings to use for Cellular Data and Roaming?  When I switch Cellular Data to “on” and Cellular Roaming On, it uses data up just to send a text message. I...

Resolved! I changed number due to losing my phone a few months ago, but now I need it back to access my Gmail

I changed number due to losing my phone a few months ago, but now I need it back to access my Gmail account. Luckily when I call the number it says it is not in service so it should still be available. When I try to follow instructions under "change ...

Resolved! I Need to recharge my mobile phone but I can’t - HELP ME PLEASE!!!

I bought a pre-paid Sim Card in Vancouver Canada on February 1st, 2022. I was on vacation because I am from Peru. I am going to return to Canada in July and I would like to continue with the same phone number and continue with Public Mobile. How can ...

Resolved! private message delete button not working

Is anyone else having a problem that when trying to delete a private message having a error message: "Authentication Failed" and also not be able to click on a another message

Resolved! Submitting a Ticket to Customer Support

On April 1, my account was supposed to renew automatically. I have been on AutoPay since I started with PM. But on the morning of April 1, I suddenly had no data. I could make calls and send texts, but that was it. I logged in to my account and it sa...