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Cancellation

Bee76
Great Neighbour / Super Voisin

How do I cancel my account?

4 REPLIES 4

Chalupa_Batman
Mayor / Maire

Just curious, is there a reason that you want to cancel? Anything we can help you with solve?

softech
Oracle
Oracle

@Bee76 

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead.  Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscriptionhttps://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

hTideGnow
Mayor / Maire

HI @Bee76 

login to My Account, go to Payment, Manage Subscription and turn off Subscribed there to turn off Autopay

dust2dust
Mayor / Maire

Turn off the subscription in the account. Port out the number. Cancel your credit card. Pause your credit card for your next renewal. Use your 4 digit account pin to turn off autopay in 611.

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