Hi

[MariamQ]

I want to renew my plan after unsubscribing but when I input my card information it is not working. 

I don't know what to do please help me, thank you.

[maple_leaf]

Hello @MariamQ , Hoping the following Payment/Resume Service FAQs might help: https://www.publicmobile.ca/en/on/get-help/articles?category=_articleCategory_payment-support&subcat...

Cheers.

[Chalupa_Batman]

Hi @MariamQ 

As per @hTideGnow wait an hour after you tried it, then go into your browser settings and clear your cache and close the browser. Re open and try again. Let us know what works.

[Priority]

Are you having an issue with the Postal Code/Incorrect Billing address?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Postal-Code-Issue/td-p/1040097

[Handy1]

@MariamQ  You. Can also buy payment vouchers and load them *611  to resume services and worry about updating credit card info later 

[hTideGnow]

HI @MariamQ 

wait an hour and try again using the app or using browser in Incognito/Private/Secret mode