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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12195 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23153 Views
  • 183 replies
  • 25 Bravos

Resolved! new phone no voice mail

i just upgraded my phone and now voicemail is not working anymorethis is what i get when i call voice mail"your call cannot completed as dialcheck number and try againor call *611 for support" please help

simonguillot by • Good Citizen / Bon Citoyen
  • 682 Views
  • 10 replies
  • 0 Bravos

Regarding Porting

SO I ported my Telus Post Paid account, got a text and it was instantly transferred, like 1 minute.My Question is whether I need to cancel my Telus account or if it is automatic since I already ported the number?2nd question, I later got a text sayin...

ziojoe by • Good Citizen / Bon Citoyen
  • 626 Views
  • 10 replies
  • 3 Bravos

Resolved! ! forgot password

I changed my phone and can't use it because I forgot the password I chose when purchasing the plan Public Mobile

Tkol by • Great Neighbour / Super Voisin
  • 802 Views
  • 13 replies
  • 0 Bravos

Resolved! Activation process failed, now can't be restarted

I went through the activation process with my Public Mobile SIM but at the very end the webpage just hung. No account was created, I didn't receive an email, and my SIM is still not activated. So it appears that he activation didn't go through. But n...

warpzero by • Great Neighbour / Super Voisin
  • 661 Views
  • 8 replies
  • 0 Bravos

Resolved! SIM CARD

I ordered SIM card on Jun 23, I havn't received it until now. They ask me to send a ticket, but need a order number, I never received any order number in my email, what can I do now?

lukegu642 by • Great Neighbour / Super Voisin
  • 714 Views
  • 8 replies
  • 0 Bravos

Resolved! Registered for Add-on but did not get $3 rewards

Hello,  I have added Data add-ons to my plan last month. I was asked to make a prepayment in order to get the additional add-ons. However, when the charge is made to my account, it did not take into account of the rewards that I am supposed to get ea...

Ayuen10 by • Great Neighbour / Super Voisin
  • 542 Views
  • 6 replies
  • 0 Bravos

Resolved! Starting my new plan early

Hi! Is it possible for me to start my new plan before my current 30 days are up? I’m currently at a lower plan but am changing it to a higher plan. However, I still have about 10 days left in my current plan. Is there a way for me to start my new 30 ...

Closing a ticket without a resolution

I had opened a ticket around the beginning of July regarding not being able to call OESP at 1-855-831-8151. I received a message that they were investiating several Public mobile members stated they where no able to get through to the number but I wa...

Resolved! paying for 3 numbers

I'm paying for 3 seperate numbers {3 seperate phones} when renewed i was only able to activare one. The other 2 i don't even see on my account now. How do i activate the other to phones again. Payment for all 3 was taken out of my bank accoount.,

Claredavidson by • Great Neighbour / Super Voisin
  • 506 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone call Caught off

I have unlimited incoming calls and 100 outgoing minutes in my plan.  I was on an incoming call and I've used only 27 of my 100 outgoing minutes, but i was just caught off.  Erik xxxxxxx Edit by Dunkman:  removed personal information

KlnAir4U by • Good Citizen / Bon Citoyen
  • 778 Views
  • 13 replies
  • 0 Bravos

Resolved! Travel outside Can, account deleted

Hi, I had a PM number but I've been out of the country for over a year. As soon as I got to Mexico I saw my number was no longer working. Recently I went to the US and not even there it worked. I saw that my online account that I had with PM no longe...

mountaindew by • Good Citizen / Bon Citoyen
  • 484 Views
  • 5 replies
  • 0 Bravos

password reset

Hello,  I am trying to reset my password, but my email is locked out,so I can not reset by myself. Can you please help me access my account and help me reset my password.  Thank you,Y-- H------ Edit by Dunkman: removed personal information

yvon0215 by • Great Neighbour / Super Voisin
  • 339 Views
  • 3 replies
  • 0 Bravos

Resolved! No internet connection when data is ON

I bought a phone, (UMDIGI A9) unlocked, on amazon two days ago and subscribed to the 35 dollar plan. https://www.umidigi.com/page-umidigi_a9_overview.html.  I bought my simcard and plan at Walmart However, I am unable to browse the net outside any wi...

Wanjimike by • Good Citizen / Bon Citoyen
  • 2759 Views
  • 37 replies
  • 0 Bravos

No incoming calls or texts

Switched over today to Public mobile and while I can call out or send texts, I can't receive any. Please help

MeloraLake by • Great Neighbour / Super Voisin
  • 399 Views
  • 3 replies
  • 0 Bravos

data

How can I see on my account how much data I have used?

Barbara4 by • Great Neighbour / Super Voisin
  • 441 Views
  • 4 replies
  • 1 Bravos

Resolved! Travel abroad

Hello. I would like to stay in Brazil for 3 weeks and still get calls from Canada and US, and just few times use data for GPS navigation.is that something that public mobile can offer? And if so, how can I purchase this package?thank you!

Ana2 by • Great Neighbour / Super Voisin
  • 839 Views
  • 11 replies
  • 0 Bravos

Resolved! Forgot username even phone num doesn’t work

Hello there , I need to login to my account but I’m unable to do as I forgot my user name even when I try with phone number it says this num is not registered can anyone help please ? 

Farjy by • Great Citizen / Super Citoyen
  • 538 Views
  • 4 replies
  • 0 Bravos

Upgraded phone not receiving texts or calls

I had a iphone 7 and everything worked fine.  I upgraded to a iPhone XR and I can call and send texts, but I cannot receive phone calls (straight to vm), and none of my texts go through.- I am paid up, checked service.- I have restarted phone several...

Spicey777 by • Great Neighbour / Super Voisin
  • 671 Views
  • 8 replies
  • 0 Bravos

Resolved! Non Activation

I bought an iphone and a sim card. Thought I activated it but does not phone out. Is there a number I can call to resolve this? Not happy.

growin by • Great Neighbour / Super Voisin
  • 703 Views
  • 8 replies
  • 1 Bravos

Resolved! Sim Card Shipped Separate from a Phone?

I ordered a PublicMobile PreOwned phone earlier this week, and it arrived very quickly, just 2 days later.  But there was no PublicMobile sim card in the phone nor in the box.  Will the sim card be shipped to me separately?

JimP23 by • Good Citizen / Bon Citoyen
  • 2643 Views
  • 67 replies
  • 1 Bravos
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