Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I activated a sim card but the phone is not connecting, please help me!My user name is : [email protected] number is :587-xxx-xxxxI paid the monthly fee yesterday, but it's still not working today. I don't know why, please help me. tha...
I've tried on my phone, two computers, in Incognito and outside of it, and cannot get the page to open to submit a ticket. I have three referrals, two of which I received the text for two weeks ago, and still nothing showing in my account. I don't kn...
I plan to travel outside Canada and want to check roaming and internation call. Can someone help me how to register roaming? Can i use my add on international call when i am outside Canada? Thank you
I finally was able to transfer my phone numbers to Telus but now I can’t get into my public mobile account to cancel. What do I do?this is the reason I’m getting rid of public mobile. It is so frustrating.
Was in the middle of phone call this morning and then heard a noise and was disconnected. Since then I have not been able to connect to cell phone tower. Was working since I joined Aug 6th. I have done the network reset and nothing will allow me b...
I'm currently on my $39 4G plan on public mobile and thinking about switching over to a 5G plan.I have a sim card from PM that I have been using since 2017. Will I need to buy a new sim card to fully utilized the 5G experience?I have a Oneplus 8T pho...
I renewed my service today and my subscription is active however I am unable to make any calls and I am unable to receive any calls too. Please fix this.
I'm trying to pay up my account so it can reactivated. My only payment method is with my bank debit card. I tried calling the service number but it said my call can't be completed as dialed. What can I do?
Hi all, my old service with koodo has been cancelled and I've deleted the esim somehow for PM. The problem is now that I cannot receive the Eversafe verification number because i currently don't have service. Thanks for the help.
Hi there,Trying to activate my phone. Have done all the steps to and including payment. For the final step I have a android phone and it is incapable of scanning the QR Code to finish the Activation process. What do I need to do to finish the process...
Hello, my name is Muhammad Luqman my account number is xxxxxxxx3054. I ported out my number to another service provider. Can you please confirm that my account is closed?@CS_AgentThank you
My debit card was hacked and I have to wait for a new card. I will probably be late in my payment. Is there some way to defer the payment for a week or until my new card is delivered?
Hello,I'm having a few issues with porting in/ setting up a new number in Public Mobile recently. To begin, I've had a Public Mobile account for about two years as my personal phone and a separate work phone. I am now converging to one (new) phone th...
Hi,I have ordered a sim card during the last sim card give-away on March 15 and up till now, I still have not received it. My order number is ###### and I was using my other email xxxxxx@xxxx to order. Can you please check the status for me? As now...
Hey everyone,I was thinking of changing subscriptions to a current promotion because of the deal and because I ran out of data and had a few questions if you don't mind.1) Do I pay anything extra for changing before my current subscription cycle? My ...
HiLost my phone in halifax basin.Have a new phone and SIM however when I try to log into my account the self serve system wants to send a verification code to my old phone, which I obviouly cant get. How can I get into my account so that I can change...
