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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Help with email and password for self serve account please

HiI got my 13 yo daughter a base plan late last year and told her to keep her email and password somewhere safe so that in the future I can bump up her data etc. I'm paying her monthly payment with my credit card.She lost both the email and password ...

Resolved! Forgot username and email

Hi, I forgot my email and username, and haven't been able to get it back. I submitted a ticket, but it's referring to changing my password, not my email on file.

Resolved! is public mobile discontinuing service as public mobile?

will publice mobile still be available as a provider in the near future? should I be looking for a new budget cell phone provider today? please advise.

Changing providers

Hi, I am trying to change my number from public Mobile to freedom when they enter my account number on freedom it says it wrong? also how to I find my pin??

Have credit but still can't make calls

I've bought 35$ in credit in the last 24 hours for a 15$ plan. I've used less than 20 minutes of my 100 . I still have 20$ in credit on my account which was paid for on a voucher top up. Why is it when I try and make a call a message comes up saying ...

Resolved! Autopay/Getting into account

Hi all,I have a somewhat unique situation. I switched over to a new carrier today, but I was a Public autopay customer before this. I have a bill due in early July that I wanted to settle up before disabling my autopay on the account. The problem is ...

Resolved! US roaming service needs to be activated or not?

When I change my plan to cover Canada and USA, when will my phone be ready to travel to the States? How many days are needed to activate the service in the States? For the add-ons, do we need to wait for a few days for it's activated the moment we pu...

Resolved! I lost my phone, can I buy a new SIM card to continue using my old phone number?

I think if I buy a new SIM card, it gives me a new phone number and a new plan.Is there a way that I can continue using my old phone number and perhaps with the same plan without me adjusting it?

PUK code

Please help! My phone is possessed and locked me out overnight. I need my PUK code (8 digits) to be able to function again

Resolved! Suspended Account

I missed payment by a day. I tried to add a voucher that covers my monthly service. It would not accept it. I tried it many times but no. I tried reactivating my service still no. I tried the recommended things in help, including putting my phone as ...

Resolved! Extra charges when using the existing Public Mobile plan in other provinces?

I live in PEI. My plan is 5GB at 3G Speed, unlimited Canada-wide Talk and unlimited International Text. I will go to Halifax and Calgary this summer. I want to know whether extra charges will be incurred for the following:(1) use internet (of course ...

Not receiving certain calls and caller ID isn't working

hello. i have two problems with my phone service. i am not receiving some calls on my phone. and when i do receive calls, the caller ID shows up strange numbers and characters but never the person's name. solutions? i also submitted a ticket request...

Resolved! Billing

I have auto pay. Last month my payment was taken then my service suspended saying no payment made. I paid again and restored service but have no way to recover the “lost” payment.

Resolved! Cannot receive incoming calls.

My two teens just left Bell for Public Mobile 10-14 days ago. They kept their numbers but set it up wrong and tossed their Bell SIM cards!! I phoned Bell and they say they need to be contacted by Public Mobile to complete the switch. How can this be ...

Resolved! Public Mobile account closure

I recently moved from PM to another carrier. I can't log into my PM account any more to confirm my account has been closed, and I never received a confirmation from PM that my account has been closed. Ho do I confirm that it has been closed?

Resolved! Wi-Fi disconnected

Hi everyone, For almost 2 weeks Wi-fi has been disconnected.I checked Settings numerous times, called my Internet Provider, went 3 times to Public Mobile sales booth, nothing has worked so far.I got an email from Public Mobile about the use of 100% d...

Resolved! Stopping Notifications that payment is due when I am on Auto Pay and have been for years.

How can I stop the annoying notifications that my payment is due when I am on Auto Pay and have been for years. Public Mobile have my credit card info, my authorization to charge my monthly fees every month, why do they send out 2 or 3 texts about pa...

Add On

I bought Add ons for my trip to Iceland and nothing is working. I bought data and calling minutes. How do I make it work? If I can’t make it work, I want a refund. I was expecting a call while I am away and I really don’t want to miss it.

Reporting No Service

Last few days I've noticed when I'm at home my phone would report no service. I would have no bars and an X indicating no service. Attempting to make calls and sending SMS fails as expected. This only started within the last two days. Going on a ...

Resolved! Purchasing more than 1.25 GB of U.S. Data

Hey, So I’m going on a trip to Vegas and I will definitely be needing data for my trip. I noticed that there is not very much data add ons available and I’m seeing mixed info about whether I’m able to purchase more data before or after the 10 day per...

security question

Does anyone else know how I would be able to change my security question. I couldn't log into community, I have had the same password, never changed it, then yesterday told me I wasn't reconised. Was a lot of hassle to finally change my password. It ...

Resolved! Do all the talk plans include call waiting, conference (without extra fees)?

Do all the talk plans include call waiting, conference (without extra fees)?

Error 6uv1/Number not in service

I have been using my PM number for a few months now and have been making and receiving calls with no problem. I've also received voicemails on this number in the past. However, lately my contacts are telling me that they get a message like "Error 6uv...

Has Public Mobile locked out my LG V30

My phone is new and now know it's a USA model. It shows a good 4g connection but will not call out or receive calls.Have read that Telus locks out some IMEI's

Resolved! Why isn’t my phone working

Resolved! Transaction fees

Why am I being charged $1.50 each for 50 texts & 50 minutes, in both May & June when I have not used or done either??

Not getting points

I'm not getting the proper points missing annual points and auto pay points.

International text messages

I recently upgrated my monthly plan to the $50/month one including : - 10.5GB at 3G Speed- Unlimited International Text- Unlimited Talk to Canada and the USHowever, when I try sending text messages, I get a message from public mobile saying : sorry, ...

Resolved! Public Mobile ( Temporarily Unavailable )

At my local Walmart I asked for a SIM instead of buying it online, and so the sales person at Walmart did my activation with me for the SIM. I picked my plan, and added my CC to my account. But when I returned home and put it into my new Google Pixe...

My data plan is not working

Hi, for the past few days, my data plan is not working and I have no access to internet outside of wifi. Thanks for your help in resolving this Fred

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