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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No service

I have a canadian PM account. Since landing in Mexico...my phone has shown "no service". the local provider tried their card and said my phone is locked. I have used the phone in other countries with different providers so it isn't locked. Any ideas?...

Resolved! Best way to keep rewards and number while out of country?

Will be gone for 1-2 year, what is the cheapest way to keep my number and rewards points?

Cannot make or receive phone calls, everything else works, no recent changes

Been with PM for a few years now. No recent changes. Data and txt works, but cannot make or receive phone calls. Tried airplane mode on-off, tried resetting network settings, tried rebooting the phone. Account is active. Any ideas?

Resolved! New points system

Hello,I recently saw the new points system on public mobiles website and am confused about how it works, I'm a long time customer and plan on staying here, is it better to keep my old rewards than switch? What's the benefit to switching?Thanks

Resolved! Help logging in

My son can not login to his account to make a payment, after I make it for him pre-authorized payment as his sister and I. He was in African when he noticed the payment did not go through. I tried to take care of it but there is no way I can sign in ...

Calls direct to voicemail

I joined Public Mobile 4 hrs ago and all of my calls go directly to my voicemail. I changed my message, but the calls still go voicemail?

login Error

the error code is ("massage": "unauthorized")

Resolved! phone purchase credit

Purchased a phone from PM supposed to receive a $5 credit per month for 6 months. Have not received it yet?

The 611 menu is not completely useful

I phoned 611 to find out my talk time balance and data balance. However, it simply told me that my "balance is zero" and when the next top-up is due. LOL. I didn't care to know what my arrears are; I wanted to know the balance of TALK TIME and DATA. ...

Resolved! "Page Expired"

It is a matter of great annoyance and frustration since I started with PM. I can easily log in to my account on my desktop PCs, but when I try to log in on my Android phone, I get the above error invariably. To make matters worse, my main TELUS accou...

Trying to pay for a week

Been trying to pay for a week, my card on file works fine for everything else, everything in online banking checks out, I can't call my credit card company because you disconnected my phone and both your online portal and 611 are just bots that say '...

myaccount.publicmobile.ca/ does NOT work!

When I phoned 611 it tells me I can access my account at this URL. I tried several different browsers to no avail. Then, I discovered that it is a secure site. So, the (partial) announcement should include the https:// prefix, because most people mig...

Resolved! Cannot login...

I have cleared my caches restarted my phone, my browser and have tried using different browsers and in incognito mode and still I receive the "Page Expired" page. This needs to be fixed.

Won't take payment

How come I can't pay? Your site won't process payment so I lose my phone? edited by computergeek541: inappropriate language removed

I need to cancel my order of phone

This website barley has anything to help you I cant even talk to someone on the phone like I need to cancel a order OMG

Fix this garbage site yet?

Fix your piece of garbage site so I can pay yet?

Site won't process my credit

How come your dumpster fire of a site won't process my credit card? Do you not want my money? Why can't I even pay? Your site screws up and I lose my phone, thanks.

Resolved! HOW DO I CANCEL AN ACCOUNT THAT I DONT HAVE BUT AM BEING CHARGED FOR????????????????????????

HOW DO I CANCEL AN ACCOUNT THAT I DONT HAVE BUT AM BEING CHARGED FOR?

number failed to port

I bought a new sim card from public mobile. I activated it. And in the process transferred my existing phone number. I received an error indicating that porting the number failed. What do I do now?

Resolved! Account

Why is my account expiring 2 days before its suppose too

Data Add-on

My data usage maxed out for the month. I intended to add 1GB for $15, but accidentally purchased the US package. When I realized my mistake, I went back and purchased the 1GB data add-on but it’s not showing up under my account info. Is there a way t...

changing plans

I have been trying to change my plan from 3g 4.5gb to 4g 5gb for two months now. My account says it will change on the renewal date but the date passes and my account still says I am on 3g.Why is it not changing. thanks ...

Resolved! phone ordered not arrived

My friend and I both ordered phones at the same time. She got hers two days later. Mine still hasn't arrived. It's now 9 days.

new tariff plans

hello. I would like to know if there will be new tariff plans in the future? I would like more internet, but less minutes

Resolved! add on

Hello, I added on for a text/talk on Jan 5th, 2022 for 15 days because I was going to the USA. My 15 days is not up, but when I try to call or text it says my plan does not permit me to do this. HelpWayne

US Roaming Add-On

I have 3 days left on my US Roaming, but can not make a call, send or receive a text. I have turned off and on my phone, and am connected to T-mobile here in Florida. We have been using the same package for the last 4-5 years as seasonal residents i...

Resolved! my account login

I don't receive the SMS verification when I try to log in. anyone can help?

Payment won't process, won't allow login to submit help request

Website won't take my credit card, same credit card it's accepted for pre-payment for over the last year. Called Visa, no issue with my card. Tried to file a support request but the site won't take my login info RIGHT AFTER I CHANGED MY PASSWORD, M...

Resolved! Change email address

Inolo ger have access to the email address used to set up My Account. How can I change it?

List of cities in drop down list

Hi,What determines which cities are listed for any given province? In the one example I looked at, it doesn't have a major city listed for Ontario. Maryanne

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