08-29-2023 10:54 PM
My US data add-on will not connect. I have shut my phone off completely, and turned on and tried to troubleshoot, but still not working.
08-30-2023 12:23 AM
Can you try popping your SIM Card out and than back in? Sometimes this helps reconfigure things.
08-29-2023 11:47 PM
Try setting networks down to LTE etc if it's currently on 5G.Is this a re-buy of a same add-on?
08-29-2023 11:22 PM
AT&T didn’t work
08-29-2023 11:19 PM
Data charge was added to my account. Roaming is on and cellular is on. We have tried the troubleshooting with no success. We have used this feature before with no issue, not sure what is happening this time
08-29-2023 11:18 PM
@Naboom What add-on did you buy? Are you sure you turned Data Roaming on in the network settings on your phone? Are you connected to T-Mobile?
What specific troubleshooting have you tried already?
08-29-2023 11:11 PM
@Naboom
Where are you in the USA? Does talk and text work?
Try to connect AT&T instead.
Anyone else can help me? Tried everything I could find. In US and disappointed can’t use data.
08-29-2023 11:03 PM
Still not working
08-29-2023 11:00 PM
in the phone settings, ensure that data roaming is enabled.
08-29-2023 10:58 PM
Do you see the US data add on in your self service account?
Here is some more troubleshooting advice;
https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting
Try to manually connect to T mobile.
You can try a network reset (this will erase your Wifi passwords)
