Community

Resolved! talking to an agent

HiMy 2nd phone with a 2nd number is brokenI can't access any information and can't recall if i ever registered with the 2nd numberAll i  have is the number and can't access the system to stop payments. How do i reach an agent ?Thanks Problem is hopef...

Resolved! Close a Public Mobile account

My good friend recently passed away and his widow asked me to close his account. I cannot get into his account because I don't know the password. I could use the change password function but I don't have the password for his e-mail account. Any sugge...

Resolved! data running out

I have been running out of data quickly since my plan started and i don't feel my usage is accurate. i just upgraded my account to the 500 mb plan. and now it tells me ive used 75% of my data. can you please take a look and remedy  

Resolved! US Roaming Add On

Is there any way to renew a USA roaming add on without having to wait 24 hours?  My talk/text/data add on just expired and it's not available for repurchase right now If I would have purchased two 10 day blocks before my trip I'm guessing it would ha...

Resolved! Need to write up a ticket

A need assistance from aCS agent to work on my account 

Resolved! US Data plan

I purchased a US Data/Phone plan but did not receive confirmation from Public Mobile 

Resolved! Can I get my telephone bill with my name, address and date?

Can I get my telephone bill with my name, address and date? Thank you

Resolved! USA roaming add ons

I am travelling to USA for two weeks, can I add a roaming option ?Is 10 days the maximum allotted for an add on?can I choose a specific day for it to start?

Resolved! Making a payment

I have enough available funds in my account but it still says my account is suspended. I tried to use the ‘make a payment’ button but every time I do it then says I have enough funds.. what should I do?

Resolved! phone plan expired after updating credit card info

Hi there, My family member's phone plan expired after updating his credit card info. Now he even couldn't summit a ticket. Anyone can point us a direction?Thanks

Resolved! Refund Request

Hello, I recently ported my number to Rogers from Public Mobile on January 23rd. I am currently on a 3 month plan, but i got charged on February 10th for the next three months after I ported my number. I got charged $71.19 and would like a refund and...

Resolved! My Account

There’s activity on my account that was not done by me. Who can clean this up. 

Resolved! Voice mail speed dial

We bought a new flip phone and lost the last digit of the voice mail speed dial number. We accidentally deleted it. We can't find a way to reset it on the phone so we can't call voice mail with the speed dial. Can Public Mobile reset it or perhaps th...

Resolved! Phone number

My account got canceled like to reactivate it

Resolved! Closed Account

I recently switched providers, I didn't realize that public mobile would just delete all my account information. I need to get some important information from my recently closed account. I can't submit a ticket without a public mobile account.  I nee...

Resolved! Expiry on Credit Card

How do I check what expiry Public has for my credit card on Auto Pay?

Resolved! Change or update email address on my self serve account profile

How do I change my email address on my self-serve public mobile account?

Resolved! Just signed up and my bonus is not included

I just signed up for $15 plan with 250mb bonus.  When i chose a plan it did not show bonus, so I asked in chat and they said it would automatically be added. So I went ahead with payment and it does not show on my complete contract any bonus? 

Resolved! Re: Using Internet Package

Could somebody please get back to me on how much data I have available on my plan currently? Am I paying $15 extra for 1 GB of data for my phone when I am not on a Wi-Fi network? I just want to check I’m not sure if I miss read some information. For ...

Resolved! auto pay

Why I do not $ 2   autopay in my account.I already use autopay

Resolved! I added money to my account to change it and it won't update

Resolved! Locked out

I had everything ready , I changed my password, than i tried to log in and I was locked out. Please help.