I recently upgraded 3 accounts from 3g to 5g and the third one did not work. I got billed for all three. I can't seem to open a ticket. Can a CS_Agent agent or someone other help me ?
The upgrade didn't work cause I have checked my account on numerous devices and done speed checks and shut off my phone as well. I checked through 611 and my data is not reflecting the new upgrade either.
The 3 accounts were upgraded on the same day. None of the Billings are pending. I have already paid the visa bill also. The account is working fine under the old speed and data amounts. The upgrade did not take in the system some how.
