File a Complaint

[DennyCrane]

@Mitchell114 Awesome. And thank you for being so forthcoming with details.

[Mitchell114]

Thank you all. I have resolved my issue.

[hairbag1]

@Mitchell114 

here is some contact info for you...ccts-cprst.ca or 1-888-221-1687 ......BUT....you're supposed to start the process by seeing if your concern can be addressed by the service provider (Public Mobile). Let us know your complaint and maybe we can help.

[HALIMACS]

For what @Mitchell114 ?

Details are  everything.

Here’s the link for the CCTS complaint site: https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/

Bear in mind, they’ll expect you to have attempted resolution with the company first.

[dust2dust]

Or do you mean to the telecom complaints department? Good luck. The telco's seem to be in their pockets.

[Handy1]

@Mitchell114  you need to contact support to file a complaint. We here are just customers like you trying to help . Hers how to contact customer support 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv]

@Mitchell114 - curious, what seems to be the issue?

We are all members like you here. So if you need public mobile representatives (CSA) then submit a ticket to them. Ways to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble), 

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message.  Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.