08-26-2023 09:11 AM
08-26-2023 12:11 PM
@Mitchell114 Awesome. And thank you for being so forthcoming with details.
08-26-2023 11:30 AM
Thank you all. I have resolved my issue.
08-26-2023 09:50 AM
here is some contact info for you...ccts-cprst.ca or 1-888-221-1687 ......BUT....you're supposed to start the process by seeing if your concern can be addressed by the service provider (Public Mobile). Let us know your complaint and maybe we can help.
08-26-2023 09:47 AM - edited 08-26-2023 09:48 AM
For what @Mitchell114 ?
Details are everything.
Here’s the link for the CCTS complaint site: https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/
Bear in mind, they’ll expect you to have attempted resolution with the company first.
08-26-2023 09:37 AM
Or do you mean to the telecom complaints department? Good luck. The telco's seem to be in their pockets.
08-26-2023 09:19 AM
@Mitchell114 you need to contact support to file a complaint. We here are just customers like you trying to help . Hers how to contact customer support
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-26-2023 09:13 AM
@Mitchell114 - curious, what seems to be the issue?
We are all members like you here. So if you need public mobile representatives (CSA) then submit a ticket to them. Ways to contact Public Mobile Customer Support (CSA) below:
1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),
2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.