No sim card now

[Jerrica]

I got the e sim card, it's still on my file, however now it says I cannot access network services, and I need to insert a sim card. 

[Jerrica]

It is an E-Sim. There is no physical sim card to put into another phone 

[slusagm]

did you try your sim card in another phone?

[Jerrica]

I am up to date with my payments, they already took it out. 

I did change my plan in end of December.. but why would it cancel out, a month later. 

Also, I did open a ticket. 

Hopefully they cn figure it out, as I do require my phone for work. 

[Chalupa_Batman]

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@Jerrica wrote:

I have had this e sim since March of last year. 

I would like to think its still compatible with the same phone it's been on. 

Also, network didn't fix it. Nor did restarting my phone 

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As dumb as this may sound, have you tried dialing 611 from your phone or logged in through the app to confirm your account is up to date with payments? 

EDIT: Check to see if there are outages in your area.

https://www.telus.com/en/mb/outages

If you're still having issues, reach out to a CS Agent

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[Jerrica]

 

[Jerrica]

I have had this e sim since March of last year. 

I would like to think its still compatible with the same phone it's been on. 

Also, network didn't fix it. Nor did restarting my phone 

[Chalupa_Batman]

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@Jerrica wrote:

I got the e sim card, it's still on my file, however now it says I cannot access network services, and I need to insert a sim card. 

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Hello @Jerrica 

Go into your settings and find the eSIM. Then pick it as your primary eSIM and then reboot.

[BKNS27]

@Jerrica 

Is your phone eSIM compatible?

Try reset the Network setting and see if it works.