How to open a private ticket ?

[Ludovic1]

Hi,

I selected an esim but my Pixel 3 is not compatible with that. I ordered a sim card but the service activation still uses the esim card and fails.
I try to submit a ticket but the authentication fails somehow.

Can someone help to open a private ticket ?
Thank you
Ludovic

[esjliv]

I see increased issues since May 2023 @Dunkman ; yet I am still able to submit when testing. I do use the "Other" option, so I often wonder if the issue is when those other options and different steps that follow. Or, issues verses desktop or mobile. 

[Ludovic1]

Ok, I used the method provided by @esjliv , seems simple enough.
About the ticket submit issue, I was using the chatbot on my phone, it requested an authentication to submit a ticket, a web page opened, I id myself, the page went blank but I was not authenticated in the chatbox

[Dunkman]

---

@esjliv wrote:

@Dunkman i submitted one fine yesterday. I really wonder why it is so hot and cold? Is it the 'type of issue' that is the problem? Or is it eversafe, or something else.

---

@esjliv 

---

@esjliv wrote:

@Dunkman i submitted one fine yesterday. I really wonder why it is so hot and cold? Is it the 'type of issue' that is the problem? Or is it eversafe, or something else.

---

Not sure why.  I forward the ticketing issues to PM management and they are looking into it.   At least several posts a day with people having issues submitting a ticket.  While others don't have any problem.  

[Handy1]

@Ludovic1  Here’s how . You can submit ticket private message with this direct link to support 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv]

@Dunkman i submitted one fine yesterday. I really wonder why it is so hot and cold? Is it the 'type of issue' that is the problem? Or is it eversafe, or something else.

[esjliv · Accepted solution]

@Ludovic1  TWO Ways to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble). Enter 'Contact US' to submit more quickly.

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message.  Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

[Dunkman]

@Ludovic1 

Some customers have issues with submitting a ticket recently.  

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437