password help

[cm250]

I bought prepaid phone at walmart and had salesperson sign it up for me ( I had no idea how - and appreciated his help). However this was in 2019 and chap no longer works there.

He used either his or a generic email address to hook it up and now PM is asking me for that email and his password which I dont have, so am locked out of my phone.

What to do?

[Timer]

@cm250 

contact to support team to change email by  CS_Agent and set up your password

[MrSpock · Accepted solution]

@cm250 

hi contact a cs agent, to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH