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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! eSIM

Does PM have eSIMs?

Plan suspended

Hi, due to a credit card change, my autopay did not go through so it seems that my plan has been suspended. I have just added the new credit card info. Am I supposed to do anything else?

3g shutdown versus 4g LTE

am I totally missing something here. Why is p/m telling me to pick a new plan as my 60 USA roaming plan will stop working by the end of the month. Seems to me it should be a flawless transition.

Paid Add Ons Not Working

The last week I have spent a total of $30 of Add-ons, of which the data don’t seem to be working. Quite frustrating and I’m not sure why this is happening. I paid for this…US Roaming - 500 MB Data (10-day), and it says it’s active, but I can’t use it...

User passed away

Family member passed away and has auto pay. How do I cancel it, not knowing his 4 digit pin?

US Roaming

Hi, I am travelling to the states this weekend for a visit but when looking into add-ons, I noticed the announcement about the 3G shutdowns, and some vague messaging about how this might affect service. I am wondering what that will actually mean in ...

Autopay didn't work

My payment was due May 13. My account says it wasn't paid. But my bank transactions show it was removed. What is the issue? My friend had the same trouble a few months back. How can I resolve this issue if there are no customer service reps to look i...

Phone not working

My dads phone says he needs a new credit card. We try and try to put one in but nothing works. Tried to do his Community. But. It. Won’t. Work. Says wrong password. Cannot get new passwor either. Urrrrrrrrrg.

phone service issue

I recently changed my phone and my husband's phone to public. I cannot call him - it goes directly to voicemail. other people are saying they cannot call us as it goes directly to voicemail also. Texting and data seem to be fine. I contacted my old p...

Phone Compatibility

Is an ancient motorolla razor compatible with the network? The check phone compatibility tool doesnt work. Also is there a way to buy pay as you go minutes for a sim card?

Someone is using my number for spamming others.

Hi, Today one Lady called and told me that she had received a call from my number mentioning the name Daniel and calling from amazon. He was trying to spam that lady by mentioning that she has won the lottery.Request to you plz check this issue asap.

Forgot ID and password

I pay for 2 accounts (for me and my daughter). I can not remember my daughter account ID and password so I can change her plan.

Resolved! What's included in the US Roaming plan?

Hi,I would like to know what's included in the talk+text+data US Roaming plan? Are there any limits on talk minutes or number of texts? Thanks, Derrick.

Resolved! USA providers while roaming problems

Hello all (again) I’m sure having my fill of problems. For the last 2.5 to 3 years I have had this 60.00 USA plan , I would manually switch to AT&T and carry on. Started last week it will not pick up AT&T if my life depended on it. I can put it on t...

Porting out

I am porting out my number ,I want you to manually port out and release my number

Unable to sign in

Account suspended - needs Credit card update - unable to sign in !Need to talk to someone !

How do I refund my last payment?

Hi. I accidentally made two payments with my visa gift card and now I can't buy groceries. How can I refund the top up payment I made this morning?

Disable Voicemail

How do I disable voicemail on my android phone. Please help.

Resolved! Transferred my # out of Public Mobile, now I can't log in to my account

I successfully xferred my # to Bell (better local coverage) but when I tried to log in to my PM account to cancel service I can't do it. Uname/password are ones I've used many times. Can't reset the password, as if my email (uname) isn't in the syste...

I have been locked out of my account for months...now my auto payment has stopped

Resolved! I am sick of trying to get into account.

I am about 5 mins away from cancelling. It should not be this difficult to get into my account.Are there no real people I can speak to?

Number transfered yesterday - still can't recieve calls or text.

Hello,So, my account is showing 'Active' for 2 numbers that I got transferred from a different carrier yesterday. Both phones cannot receive calls or texts. How long this suppose to take? Please advise. Thanks,-Jag

Payed and no service !!!

I have bought a voucher at shoppers drug mart on jun 12 2022 at 11:13pm. My pin was Once I put in my pin it said I was activated .. I tryed using my phone around 12:00 1230am and it said ur having a system up date.. I wake up to use my phone it’s sa...

Resolved! Over Paid

When I registered and made the payment by mistake I charged the payment to my credit card twice I setup auto payment .... the 2 payment shows on my credit card statement and there is 25 dollars showing on my Public Mobile account.Will the over paymen...

MMS while using esim for data

If I am using an e-sim (from a different provider) for data will I receive any notification from PM that a MMS has been sent to me? Edited for clarity.

Resolved! P/M site down ?

Hello all anyone else not able to get in your account. Getting “internal server problem “. thanks.

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