Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I singed up for the free holiday add-on. I can't see it on my account. How do I know it's there?

selfserve.publicmobile.ca is down or having problem

https://selfserve.publicmobile.ca/ is either down or having problem. All I got that is blank page. I tried different browsers/computers/cell phones and clean up cache/history, but none of these help. Anyone experiences the same issue?

Resolved! Top up before billing cycle ends

Hello.. I have 200mb left in my data, my billing cycle is in 3 days. I will run out of data tonight. My plan is $50. So I just loaded $57 on to my account, all good. When I run out of data, will it auto-renew my plan? Or will it just charge me overa...

Resolved! Re: The Guide to Headache-Free PM Signup

As a new customer I had a stuck port and couldn't get incoming calls for 10 days, although data was working so it took some time to notice. Is there any way to get my billing cycle switched to when my service was actually functioning? Public Mobile p...

Data Usage

Will Public Mobile alert me if my data usage has reached the maximum monthly amount?

Resolved! Locked out of one of my accounts

Hello,I can't use self-serve as I'm locked out one of my accounts.We have two accounts with PM. One is fine.Can a mod please email me so I can provide the credentials of the account I'm locked out of so that my account can be unlocked? Thanks.

Request: offer LTE data add-on for Public Mobile

I believe this was offered in the past, may I suggest offering it again as an add on. The /only/ reason I may have stayed with the Big 3 providers is the loss of LTE high speed mobile data when switching to PM. Not a deal breaker by any means, as mos...

Resolved! Forget password error

I receive an error message when I try to forget password. Any help would be appreciated?

Resolved! What happen to your account when you port your number out?

What happens to your account when you port your number out to a different company? I just ported my number from public to another company. Which is all good but I also just toped up my public account and now it won't let me log in to the the my acc...

Resolved! Plan odds

I purchased plan odds for calling international it’s not working

Blocking Phone Numbers

I have a request and I don't know if there's an official place to put it so here it is. Since Public Mobile allegedly cannot directly block numbers for its customers and they send their customers to the Canadian Fraud agency for assistance with that,...

Resolved! rewords

HiI have bin using this service for several moths and made a plan change on my second month, noted there is no $2 reward even though I registered for auto-payment from the beginning.Thank you fr your time.

Resolved! Promotions

i guess I am just being cautious but the promotional messages that are emailed to me are they legit? They say they come from a name or user I do not recognize which doesn’t mean they don’t come from this community but some offers are pretty sweet dea...

Resolved! SIM Card Replacement

Today, I almost thought I lost my phone, had a panic attack. Than, I thought about it, what if I misplaced my phone and needed a replacement SIM Card, how do one go about doing so?

Resolved! How do i get one g free data

autopayment

Resolved! Apple I phone

I received this into a email address that is not associated with my account. Is this legit?You have a new message from the Public Mobile Community!Please do not reply to this email. This address is used for outgoing notifications only.To access your...

Can I choose the Number on my new SIM card that I just recently placed the order for

Resolved! Can I choose the Number on my new SIM card that I just recently placed the order for

If possible can I have the following number on my new Public Mobile SIM card which I recently ordered: xxxxxxxxxxxxxxThis would help me a lot, thanks. edited by computergeek541: phone number removed

Resolved! Update Referral Code

Hi I'd set up an account for myself. Then I set up another account for my daughter. I should have used my own referral code for my daughter, but I didn't. Is it possible to make that correction now? It's been less than one day since I made this e...

NO TALK

AS USUAL GOT MY THANK YOU FOR YOUR PAYMENT AND THE NEXT TIE I WENT T USE THE HPONE I GOT THE MSG SAYING I DONT HAVE A TALK PROGRAMWHY WHY WHY ???DOES THIS A;WAYS HAPPEN

Choosing plan

Planning to sign up for a plan tonight. Wondering which data plan to choose. If we choose one and towards the end of a month find that it’s not enough data, can we upgrade to the next plan? Will we still get to benefit from the $5 off holiday bonus f...

free giveaway minutes

Hi. I asked for the $0 Free Holiday Giveaway: 500min INTO Long Distance incl CA & US, but when I ran out of my 100 regular minutes, I couldn't call long distance in Canada any more without buying 500 more minutes. How do I ask my account to start usi...

Resolved! Sim card does not fit new samsung a71

I've just activated my account, transfered number only to find the sim card does not fit the new samsung a71. what's the solution as I am now without a phone.

Resolved! Email (gmail) too long - same email address used and approved for cyber monday deal

Hi all, I've recently registered for the Public Mobile's promotion ($5 off and 50% off sim) but the email address I used to registered for promotion cannot be registered because it's over 30 letters. Does this mean that I cannot receive a promo as I ...

Resolved! Invalid SIM

Hello, I am in Canada and when I'm going to input my 19 digit SIM card number, it is coming up as invalid. I've checked and double checked, and re-typed it in, but nothing seems to be working. Has any one else had this issue? How can I fix it? Thanks...

iphone giveaway

Resolved! iphone giveaway

Is this a PM giveaway? I am just wondering who flawlesslz is. I don't see a MOD distinction and I am wondering if this is legit. Thank you!

Resolved! How much longer will the referral glitch be going on?

First I was getting texts that I've received another referral and then it would disappear. Now each day my referral amount is being adjusted. A couple days ago 2 more appeared in my rewards section, but no text notifications. Yesterday I had 15 re...