How do I submit a ticket

[Charleigh]

I’m trying to transfer my number to TELUS and it’s saying my number is already being transfered, I need to submit a ticket to have this fixed as I want to keep my same number, where do I find submit a ticket?

[hTideGnow]

Hi @Charleigh   Why don't you call Telus porting department and ask for the transfer status?

I will message you the phone number. Please check your inbox on the top right.    Call them and talk to them directly

[Meow]

If you really have to contact agent:

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

But if you are in a process of transferring number to PM, just be a little bit patient.

[dust2dust]

Sounds like you're in progress. Did you leave the Public sim in and confirm the text? Support should really be from the Telus side (even though Public belongs to Telus).

[will13am]

@Charleigh , to submit a support ticket use the chatbot link at the bottom of the webpage.