06-28-2022 07:27 AM
I am on auto pay and my account says I was suspended. What is going on here. Some internal screw up?
06-28-2022 07:45 AM
@Norby Autopay could fail. It could either be an issue with the credit card, but more likely a problem with PM
Login to My Account first, check if you see Account status Suspended or Plan Expired
If it still shows Plan Expired, I suggest you to wait till it change to Suspended before action on the follwoing.
If it shows Suspended, make a manual payment at Payment page, One time payment
Use the option "Other (Enter the desired payment amount)" and manually enter the plan amount (do not use Amount due as it will give you error)
Once paid, click Reactivate current plan if the button is there
Then logoff My Account and reboot the phone and it should be good
06-28-2022 07:42 AM
@Norby hello does your phone still work if so disregard the message , if you do have an autopay failure see if the money is sitting in your account look for reactivate button press it and reboot your phone
06-28-2022 07:38 AM - edited 06-28-2022 07:50 AM
@Norby if your services are still working just ignore the message that is normal during the renewal process