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Auto pay Account suspended notification received?

Norby
Good Citizen / Bon Citoyen

I am on auto pay and my account says I was suspended.  What is going on here.  Some internal screw up?

3 REPLIES 3

softech
Oracle
Oracle

@Norby   Autopay could fail.  It could either be an issue with the credit card, but more likely a problem with PM

 

Login to My Account first, check if you see Account status Suspended or Plan Expired

 

If it still shows Plan Expired, I suggest you to wait till it change to Suspended before action on the follwoing.

 

If it shows Suspended, make a manual payment at Payment page, One time payment

Use the option "Other (Enter the desired payment amount)" and manually enter the plan amount (do not use Amount due as it will give you error) 

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once paid, click Reactivate current plan if the button is there

Then logoff My Account and reboot the phone and it should be good

 

RossN
Mayor / Maire

@Norby hello does your phone still work if so disregard the message , if you do have an autopay failure  see if the money is sitting in your account  look for reactivate button press it and reboot your phone 

MrSpock
Deputy Mayor / Adjoint au Maire

@Norby  if your services are still working just ignore the message  that is normal during the renewal process 

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